Sup, Clinical Administration

Rochester, NY


Under the general direction, and direct supervision of the Crisis Stabilization Team Director, serves as a member of the leadership team in the Crisis Stabilization Team in Psychiatry. Functions as a member of Strong Memorial Hospitals inpatient psychiatric and CPEP units serving complex mentally ill patients in crisis within the hospital in support of a therapeutic milieu Works in collaboration with the Clinical leaders and Division Administrator to develop systems/processes that will assure that standards are met and efficient operations are achieved. Carries out strategic goals as set by the Division’s leadership for the Crisis Stabilization Team.

Manages direct reports. Supervises the Crisis Specialists. Supports goal achievement and logs measurable outcomes monthly and as needed for the area to the Crisis Stabilization leaders and Division Administrator. Carries out responsibilities with considerable latitude for independent judgment. Fosters and enables a positive work environment by modeling the I CARE values.


Operations Management:

  • Supports the daily operations for the Crisis Stabilization Team by collecting data from various sources, to analyze and interpret it, and to make recommendations improving the operation.

  • Implements procedures for enhancing levels of service and quality. Re-evaluates implementation of supports to assess and determine further recommendations to improve gap closure and/or identify opportunities.

  • Collects, analyzes and interprets data to ensure optimal team success.

  • Troubleshoots and solves problems proactively and as they arise.

  • Collects and analyzes data to ensure staffing levels are appropriate for volume of patients scheduled at each location.

  • Attends monthly meetings as scheduled/required.

Staff Supervision/Orientation:

  • Directs and supervises Crisis Specialist staff.

  • Maintains compliance with employment law and ensures adherence to policies and procedures.

  • Collects, analyzes and interprets data to develop and establish standard operating procedures.

  • Develops and plans employee schedules to meet operational needs.

  • Assigns accountabilities and reviews completed work for accuracy.

  • Provides consistent feedback to staff on their performance and achievements.

  • Meets regularly with Crisis Specialist staff for information exchange and educational events.

  • Recruits, interviews, hires and trains Crisis Specialist staff in new system updates

  • Introduces and educates new staff to the unit and to their responsibilities of each position.

  • Ensures and inspects that the learning is competency based, provides clear expectations and goals to trainee.

  • Ensures annual staff mandatories are completed.

  • Assesses and evaluates performance throughout training, and provides feedback, additional resources and training when needed.

  • Provides educational material to staff to facilitate the learning process.

  • Initiates related personnel actions.

  • Monitors and edits Crisis Specialist staff time entry in HRMS, approves Crisis Specialist staff payroll and vacations.

  • Counsels Crisis Specialist staff regarding performance issues and develops with the staff, plans to improve.

  • Completes and delivers end of probation and annual performance evaluations of Crisis Specialist staff.

  • Assures accuracy of Crisis Specialist staff personnel files and assures that mandatory education is complete.

Project Management:

  • Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines

  • Making effective decisions when presented with multiple options for how to progress with the project

  • Serving as a point of contact for Crisis Stabilization team and Clinical team to ensure department coverage is maintained and adequately planned for to ensure team actions remain in synergy

  • Communicating with Crisis Stabilization Leadership to keep the project aligned with their goals

  • Performing quality control on the project throughout development to maintain the standards expected

Patient Engagement/Response:

  • Engage and provide support to promote positive patient care

  • Monitor interactions between patients to ensure patient safety

  • Assist in de-escalation of patients in distress

  • Engage in supports to promote patient safety

  • Collaborate with clinical staff to ensure consistency within disciplines

On-call Supervision:

  • Provide guidance to Crisis Stabilization staff on site

  • Answer call-ins and make arrangements to provide adequate coverage to the department

  • Complete schedule modification in the moment to ensure clear communication

  • Partake in departmental planning meeting to ensure adequate patient care

Quality Controls/Process Improvement:

  • Monitors timeliness and accuracy of work performed by Crisis Stabilization Team

  • Tracks and analyzes reports available to measure the effectiveness, productivity, and completeness of work completed; makes recommendations and implements processes to improve these measures when necessary.

  • Prepares monthly volume and statistical reports for the Leadership Team to review and to share at staff meetings.

  • In collaboration with Crisis Stabilization Team director, oversees clinical compliance for quality assurance, documentation and reporting.

  • Ensures compliance with standard, HIPAA, OSHA, OASAS, and The Joint Commission (TJC) policies by implementing quality controls, and providing and enforcing appropriate training.

  • Develops, and trains/practices for emergency and disaster planning protocols.

  • Understands and enforces patient rights and organizational ethics philosophies.

Other duties as requested.



  • Bachelor's degree with major course work in an appropriate health, social or technical field or an equivalent combination of experience and training required.

  • 2-3 years of related experience required.


  • Excellent written and verbal communication skills

  • Ability to think strategically and operationally at the same time.

  • Ability to think critically and systemically.

  • Ability to analyze complex problems and formulate evidence-informed plans, solutions and courses of actions.

  • Knowledge of process and quality improvement methodologies/tools.

  • Ability to constructively challenge established ways of doing things and lead change.

  • Ability to analyze, understand, and utilize operational, clinical, and financial data.

  • Ability to establish and maintain cooperative working relationships with individuals at all levels of the organization.

  • Ability to promote and advance diversity, equity, and inclusion.

  • Ability to engage and influence team members, even in a matrix reporting structure.

  • Effective mentoring, coaching, and performance management skills.

  • Ability to work independently and meet deadlines.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $55,955 - $78,336 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time