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University of Rochester Student Acct Collections Spec - 226785 in Rochester, New York

Student Acct Collections Spec Job ID 226785

Location Central Administration Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 009 Bursars Office-Finance


Reporting to the Senior Financial Analyst, the Collections Specialist has primary responsibility for coordinating core activities in support of the collection of student account receivables. The position is responsible for ensuring the efficient and accurate processing of all University student change of status notifications, as well as oversight of the collection management process. This position works closely with various collection agencies identifying and assigning delinquent accounts, recommending the assignment of accounts for legal action, second placements, and final resolutions of uncollected balances. The Collections Specialist serves as a counselor to students and parents, and as a representative of the University in all matters related to student accounts and collections.

The Collections Specialist exercises considerable independent judgment to devise new approaches, solve difficult problems, and question the practices currently in place. The Collections Specialist utilizes multiple avenues to continually assess the office’s procedures to identify opportunities to improve customer service, office efficiency, effectiveness, and compliance.

The Collections Specialist must possess excellent oral communication skills, writing, time management, and organizational abilities that demonstrate proactive problem solving and convey a professional and enthusiastic attitude in a culturally diverse environment. The Collections Specialist must also possess demonstrated customer service experience that incorporates a global perspective along with a commitment to issues of diversity and the ability to work in a team setting with all levels of management, faculty, and staff.


Bachelor’s degree and collections experience preferred. AAS degree in business or accounting plus 1-2 years of related work experience with demonstrated customer service experience required. Excellent verbal and written communication skills are essential as well as ability to work with multiple, detail-oriented tasks. Must be able to work independently with limited direction. Strong accounting or math skills required.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled