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University of Rochester Sr Program Administrator, URMC - 237450 in Rochester, New York

Sr Program Administrator, URMC Job ID 237450

Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 058 Psychiatry SMH Administration


8 AM-5 PM



Accountable for the administrative, operational and financial management of program/s that cross multiple departments. Accountable for carrying out the tri-fold mission of the Medical Center services through successful development of strategic plans, business and operational plans for new and/or expansion of services, facility and capital planning, organizational operating budget and expense management, facility and equipment expansion projects, marketing, web and fundraising proposals. Under the direction of the Chair of the Department also serves as the principal administrator for carrying out the missions of the department. This position works collaboratively with all division chiefs and Medical Center Leadership to develop strategic, financial and operational plans for mission success.

Scope of Role Includes:

  • Heterogenous clinical services and;

  • Wide geographic dispersion of clinical services and;

  • Faculty/Provider FTE greater than 100 and;

  • Cross-departmental accountabilities


Strategic Initiatives – Works collaboratively with Medical Center Senior Leadership team and Chair of the Department to develop and implement department strategic initiatives including: new programs and program expansions, program innovations such as service-lines, digital health and special populations, capital infrastructure development, network and payer relationships, diversity initiatives, innovative academic programs needing faculty and fellow recruitments.

Operations Management – Oversees operational functions to ensure clinical and academic programs have the appropriate infrastructure to support excellence in teaching, research and clinical care delivery including: ambulatory program operations, decision support reporting, departmental reputation building and branding (web, marketing, PR, US News and World Report and advancement proposals), quality infrastructure development, surgical service-line liaison to all extramural agencies and officials, primary liaison to all community-based collaborations, planning and implementation of major clinical, research and teaching initiatives. Plans for and directs the administrative support staff for all clinical, research and educational program activities to assure efficient and effective use of resources. Establishes internal program policies and procedures, assuring compliance with the University and Medical Center. Maintains a liaison role with various Medical Center and University ancillary and support services for the purpose of information sharing, interdepartmental planning and administrative matters.

Chairs interdepartmental administrative groups upon request of Medical Center administrative team.

Department Oversight - Directs departmental administrators responsible for large clinical operations and research administrative infrastructure, program management functions, revenue cycle management, compliance with all regulatory and quality standards.

Finance - Serves as the Department Senior Financial officer, in collaboration with the Department Finance Director program capital and operating budgets. In conjunction with other Medical Center Divisions and Department CFO assures fiscal control through a reliable system of expenditure and revenue accounting. Coordinates with Medical Center planning office, the development of all CONs required for new or expanding programs. Oversees preparation of operating and capital budgets; faculty compensation plans; prepares business plans for incremental resources and program expansions; supervises the coordination and review of quarterly reports to the COO’s, CFO’s and Chair including inpatient, outpatient, research and contract services performance. Directs analysis and report preparation of strategic initiative performance, service trends and other projections, revenue and expenses generated from services, grants and other academic programs. Monitors contract performance and oversees program expansion project budgets. Identifies and maximizes opportunities for innovative funding streams through contracting and prospective payment systems for diversifying reimbursement models required for innovation in a behavioral health care.

Leadership – Fosters effective communication with employees, peers, and leaders; builds and maintains relationships; develops others; and manages projects, team and work groups. In partnership with Department leaders and the HR Business Partner, oversees departmental human resources functions regarding structure, employment, compensation review, promotions, disciplinary actions and terminations. Monitors staff engagement and initiates actions to ensure high levels of engagement. Articulates goals and coaches staff for optimal performance toward stated goals. Establishes a service culture to provide a first-rate experience for customers (patients, referring providers, faculty). Ensures staff are provided job training and professional development, performance evaluations, coaching. Manages change process; models Org values; solves problems; makes effective decisions using data/input from stakeholders.

Other duties as assigned


  • Graduate degree, preferably in Health Administration or Business Administration required

  • 5-7 years’ relevant experience at a senior managerial level with emphasis in clinical operations and finance required.

  • Familiarity with administration of academic medical center programs with large clinical services and multiple regulatory agencies preferred.

  • Or an equivalent combination of education and experience required

  • Demonstrated leadership ability. Strong communication skills. A philosophy of continuous improvement. Complex problem solving. Proven industry knowledge base. Demonstrated ability to manage complex financial and organizational structures required

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled