University of Rochester Sr Human Resources Asst in Rochester, New York
Full Time 40 hours Grade 008 HR Admin Svc & Employment
8 AM-4:30 PM
Counsels University staff, faculty, supervisors, and business partners concerning University leave programs; administers programs such as Short Term Disability (STD), Long Term Disability (LTD), Worker’s Compensation, Family Medical Leave (FMLA), Paid Family Leave (PFL), Sick Leave, Vacation, PTO; performs routine and non-routine duties and makes recommendation for improvements in policies, procedures and vendor contracts. Demonstrates working knowledge of multiple University policies, benefit plans, regulations related to disability, worker’s compensation, FMLA, PFL and HRMS rules. Provides administrative and customer service related to the leave process for all employee types across the University.
With minimal direction and latitude for the exercise of independent judgment and initiative:
Counsels all levels of faculty and staff including Sr. Leaders, managers, and Human Resource Business Partners as to the University’s leave plans and practices, and related problems and possible options. Interprets and communicates leave policies and procedures and advises as to eligibility, alternative options, taxation implications, etc. Discusses personal or other special problems related to leaves and resolves routine and non-routine issues. May research information to assist legal counsel
Produces reports, audits claims, evaluates eligibility and entitlements and considers multiple leave options to determine outcomes. Performs audits comparing vendor systems information, pay check information and time and labor information to ensure payment accuracy. Researches and resolves pay issues. Initiates, implements, and processes remittance payments.
Exercises discretion and independent judgement when identifying claim discrepancies and recommends resolution processes. Directs vendors related to errors discovered and ensures fixes are appropriate per policy and procedure or contracts.
Prepares, processes, and reviews forms for compliance, accuracy, and completion including medical documentation. Determination of how to classify claims (if multiple claims how to address concurrent DBL and WC claims). Monitors, tracks, and maintains data for reporting requirements. Utilizes multiple systems to analyze claims, trends and desired outcomes including HRMS, Vendor Systems, Excel. Provides routine and ad hoc reporting as required.
Oversees vendor performance and services. Participates on weekly vendor calls, identifies issues, directs vendor in the appropriate resolution and escalates severe issues to manager.
Customer Service- performs duties such as but not limited to: Providing timely response to telephone requests, Explains disability reporting process to supervisors and employees including T&L; in HRMS, Follows up with employee/supervisor to secure appropriate documentation, provides assistance with data collection associated with compliance, audits, and general process flows.
Evaluates ongoing the effectiveness of program, reports observations, and makes recommendations for improvements in leave plans, policies and procedures and vendor contracts. Assists with project work such as benchmarking, file reorganization, transitional work assignment documentation.
2 years of post High School education or equivalent experience. 2 years in Human Resources or related functions. No experience required with a Baccalaureate degree. Experience with Microsoft Word and Excel, customer service skills, and attention to detail required. Preferred experience with leave programs.
EOE Minorities/Females/Protected Veterans/Disabled
Job Title: Sr Human Resources Asst
Location: Central Administration
Job ID: 209859
Full/Part Time: Full-Time