University of Rochester Sr. Account Rep-Outpt. in Rochester, New York


Full Time 40 hours Grade 008 Patient Accounts Office HH


8 AM-4:30 PM


Position Summary:

With considerable latitude for independent judgment, the Senior Account Representative is responsible for the follow up and collection of accounts that are complex based on high dollar amounts, multiple payers, unique billing or payment arrangements, specialized services (e.g. transplants, studies) as well as governmental and/or community contracts. Revenue collection activities focus on all payers which are billed under unique contractual obligations on both primary and secondary levels. Trains new and existing PAO staff on new procedures and acts as point person for complex accounts. Serves as main point of contact in claim resolution process for Strong Memorial Hospital (SMH) clinical staff and outside agencies regarding contractual obligations. Assures on-going positive relations and support of highly-visible unique contracts and arrangements. The Senior Account Representative will represent the department and SMH in a professional manner, protecting confidentiality of patient information at all times.


Associate’s degree in business field and 2 years of hospital patient accounting or consumer collections experience, or certification obtained from a nationally accredited billing program (i.e., Certified Medical Billing Specialist CMBS, Certified Medical Records Technician CMRT, Certified Medical Reimbursement Specialist CMRS); or an equivalent combination of education and experience. Prefer 4-5 years’ experience in hospital billing, accounting, and/or coding; or an equivalent combination of education and experience.

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Sr. Account Rep-Outpt.

Location: Strong Memorial Hospital

Job ID: 208698

Regular/Temporary: Regular

Full/Part Time: Full-Time