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University of Rochester ServiceNow Administrator/Developer - 226021 in Rochester, New York

ServiceNow Administrator/Developer

Job ID



Health Sciences

Full/Part Time


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Full Time 40 hours Grade 054 ISD Chief Technical Office


8 AM-5 PM


General Purpose:

As a platform Administrator and Developer m, the Analyst Programmer Senior will work closely with other team members on the University of Rochester Medical Center ISD ServiceNow platform team to assist with the design and development of the ServiceNow platform supporting the institution’s Strategic Plan and missions of education, research, and patient care. This member is part of a team of developer/administrators, under the guidance of the Technical Lead/Platform Architect, is responsible for the implementation, administration, development and support of Service Now.


  • 25% Administers, installs, tests and maintains support for the ServiceNow platform.

  • 25% Develops, documents, and creates automated testing for client, stakeholder, and project requests and initiatives.

  • 25% Must be able to independently configure, customize and code development adhering to established guiding principles and best practices, as defined by the technical lead and service now success pillars.

  • 10% Responsible for established development requirements that meet the client’s objectives as well as established development timelines.

  • 10% Interact with clients and internal team members daily through meetings, email and follow up communications to assess needs. This will include business analysis and requirements definition as well as team planning and pure development review.

  • 5% Applies knowledge of industry trends and innovations to improve service to our clients.


Bachelor’s degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering; and 3-4 years of related experience, preferably 1-2 years in a supervisory capacity; or an equivalent combination of education and experience.

Desired Skills:

  • Demonstrated understanding of relational databases and data models

  • Possesses working knowledge of at least one structured programming language

  • Experience with web technologies, including: JavaScript, jQuery, and HTML

  • Experience with web services, including: REST, SOAP, JSON or XML

  • Enthusiasm for learning new systems and business processes

  • Experience with Microsoft ASP.NET, MVC, SQL is preferred

  • Service Now certification preferred

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled