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University of Rochester Senior Process Improvement Coach - 234478 in Rochester, New York

Senior Process Improvement Coach Job ID 234478

Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 054 Program Administrators



Serves as an expert to the University of Rochester Medical Center (URMC) department leadership for purposes of improving operational effectiveness. Applies expertise in evaluating systems, assessing operational workflow, identifying problems, making recommendations and ensuring successful project implementation. Utilizes Lean principles and methods, project management methodology, change management techniques, knowledge of healthcare business processes, management "best practices" and requirements as appropriate. Conducts analytical assessments, coordinates resources & timelines. The Senior Performance Improvement Coach will work with the Operations Excellence team to understand the strategic priorities of these projects.


This role operates under the general direction of the Sr. Director, Operations Excellence with latitude for independent judgment and action.


Technical Leadership (40%)

  • The Senior Performance Improvement Coach is a lean practitioner/expert able to provide expert coaching for lean practitioners on the implementation of Lean principles, tools, and techniques, which may include:

  • Facilitating the identification and prioritization of initiatives in the value stream(s)

  • Facilitating and participating in efforts to define the problem, gather data, assess risk, and successfully implement

  • countermeasures

  • Assist teams in developing appropriate measures and metrics for capturing improvement benefits on all activities.

  • Provide necessary support, using lean methodology and implementation of lean thinking, to drive initiatives across the organization

  • Coach the application of continuous improvement/lean methods by answering questions, addressing barriers, resolving issues, acting as a sounding board, assisting in success and benefit capture, and providing facilitation with implementation of Lean tools or countermeasures.

Project Management (40%)

  • Lead through influence as the Senior Performance Improvement Coach does not have direct authority over project teams or staff

  • Use lean methodologies to define/review/maintain the objectives, scope, benefits, and success factors of projects and confirm leadership commitment to project.

  • Conducts research i.e. survey organizations, peers, literature etc. to identify and/or benchmark solutions.

  • Gain team and leadership buy-in to fulfill project requirements.

  • Identifies project risks, develops mitigation strategies/plans and works to implement strategies as needed.

  • Capturing success measures, anticipated benefits, and actual benefits of project based on outcomes.

  • Develop and maintain relationships with key team members and departments to ensure the progress of projects.

  • Regular communication to project teams, sponsors, and stakeholders regarding progress of project.

Training and Education (20%)

  • Participate in training and education initiatives as identified to support project deliverables and overall team capability, including development and delivery of training content specific to Operations Excellence.

  • Assist in development of training materials for different stakeholder groups to ensure that content is consistent with

  • strategic direction, comprehensive and effectively communicated.

  • Coach candidates seeking certification as Lean Practitioners.


  • Bachelor's degree in Business, Healthcare, Administration, Engineering or equivalent graduated training or experience in a

  • specialty suited to the assignment. Master's degree preferred.

  • Experienced team leader with 3-5 years of relevant experience, preferably in a clinical healthcare environment.

  • Well-developed project management and change management skills including expertise in the use of tools for evaluating existing work processes, recommending improvements in work flow, and delivering results in a timely manner.

  • Certified Lean Practitioner or Lean Expert, or Certified Lean Six Sigma black belt preferred but not required

  • Sophisticated analytical ability with proficiency of MS Excel and basic statistical methods.

  • Ability to view "big picture" and engage stakeholders from all areas of the organization in designing new systems for

  • collaborative care and operational Improvement

  • Professional and effective presentation, written and oral communication skills

  • Self-motivated and directed, with keen attention to detail

  • Strong interpersonal skills with a natural ability to lead with influence, direct and coach diverse groups.

  • Exemplary organization skills, adept at keeping multiple projects on-task and moving forward

  • Perseverance, strong drive to do what is needed to see projects to completion; able to motivate, maintain self-enthusiasm and also among team

  • Flexible and adaptable, ability to work with ambiguity and in changing/evolving environments.

  • Strong teamwork/collaboration

    How To Apply

All applicants must apply online.

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