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University of Rochester Senior Community Liaison, Case Manager - CCHP - 233552 in Rochester, New York

Senior Community Liaison, Case Manager - CCHP Job ID 233552

Location Health Sciences Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 053 Ctr Comm Health & Prevention


Job Summary:

The Cancer Services Program of the Finger Lakes Region ( CSP- FLR) is the only comprehensive cancer prevention and education program in the six-county area provid ing financial coverage, support and education for men and women in Monroe, Wayne, Ontario, Seneca, Livingston and Yate Counties.

Under guidance from the CSP-FLR Program Manager, and with latitude for independent judgment, the Senior Community Liaison will possess a thorough knowledge of all aspects of the CSP-FLR program. The SCL will be the lead liaison to the Hispanic community providing education, patient care and navigation to the priority population. The SCL will also function as the lead MCTP Coordinator overseeing the work all the DQE’s throughout the 6-county area. Serves as CSP-FLR’s lead clinical staff person overseeing the clinical work. The SCL will function in multiple capacities to assist CSP-FLR in attaining all performance measures and program goals.

Specific Responsibilities: 45%

Represent a cooperative process between the patient and service providers. Increase patient adherence to diagnosis and treatment recommendations. Monitor and supervise patient progress throughout program and during follow up.

Assessment and Planning: Responsibility for case management related to patients’ cancer screenings, diagnoses and treatments. Gather critical information from CSP-FLR patients. Examine patients’ need for diagnostic treatment and essential support services, including discussion of obtaining an Informed Consent/Release of Medical Information/Case Management Form and assurance of confidentiality. Assess and address any barriers that could prevent or delay patients seeking care (i.e., transportation, language, fear or lack of understanding of diagnostic recommendations). Assist patients with abnormal screening results by providing support and education. Collaborate with patients’ healthcare team to assist with patients’ compliance with care plans. Keep records of all patient contact.

Treatment: Work with patients to identify and overcome barriers to screening and follow-up care. Upon abnormal finding or diagnosis of cancer, contact patient immediately to begin follow up regimen, or process for the Medicaid Cancer Treatment Program (MCTP). Obtain required documentation for the application; conduct face-to-face meeting to determine eligibility for MCTP; coordinate with doctors and State on new, and recertification, applications to ensure acceptance for treatment. Contact the patient and treatment center to discuss problems or issues that may be occurring during the course of treatment.

Problem solving: Interacts with patients and healthcare providers to ensure ongoing care of patients with abnormal cancer screenings. Lead provider/patient conversations regarding compliance to treatment plan and access to care. Present educational in-service and training to providers and staff on CSP-FLR-covered services and processes. Communicate with providers regarding enrollment status of clients. Interprets physician notes and enters findings into database. Review and assess the completeness, accuracy and timeliness of exam reports from providers. Submit exam results to NYSDOH.

Resource Development and Evaluation: Maximize availability and access to essential, diagnostic, treatment and support services. Possess thorough knowledge of community resources available to patients. Maintain update community resource book to assist with overcoming barriers. Monitor and provide ongoing reassessment of patients’ needs throughout the duration of care. Document barriers and steps taken to address these barriers. Evaluate patient satisfaction, access and timeliness of referral services and effectiveness of the individual management plan, and suggest process improvements.

30% Oversight and training: Lead MCTP Coordinator currently overseeing the work of the 5 DQE’s at URMC and RRH to ensure MCTP applications are accurate and complete. Provide training and support to DQE’s and maintain professional relationship with NYS MCTP office to ensure compliance with program. Ensure the accuracy and timeliness of all MCTP applications and re-certifications. Expand training opportunities and oversight to six county region, as appropriate.

Prepares reports for NYSDOH and generates reports on case management progress and outcomes, and MCTP activity. Participate on required conference calls, meetings and trainings. Prepare and report follow-up and case management activities regularly. Ensure the accuracy and timeliness of all reporting.

10% Community Outreach and In-Reach - Represent the CSP-FLR and CCHP with partners, providers and patients.

Partners: Educate community partners about the importance of screening by attending community health-related talks and events, and networking with those in attendance to increase awareness of the CSP-FLR; participating in organizations, as assigned, and bringing back information that would be helpful to the CSP-FLR and the CCHP. Establishing and cultivating relationships with individuals and community-based organizations for partnership opportunities between the CSP-FLR and the community.

Providers: Promote the services of the CSP-FLR and increase awareness and education through office visits, Days of Screenings and in-service meetings. Establish and cultivate relationships with providers to recruit and retain offices in the CSP-FLR program. Maintain communication to collect necessary reports, bills and MCTP applications.

Patients: Work effectively with a diverse groups of people from a variety of cultural and educational backgrounds. Educate members of the priority populations about the importance of prevention and early detection of cancer.

10% Program Support

Assist co-workers as needed by answering phones, assisting with follow up calls. Enroll eligible patients into the program for all eligible cancer screenings. Assist with administrative work, including filing, copying, printing, labeling, etc. Participate in all CSP-FLR sponsored events.

5% Other projects and job duties as assigned.


  • Bachelor’s Degree and 3 years related community experience or equivalent combination of education and experience. Preferred experience in community relations, community organizing, or community health promotion efforts; previous work demonstrating the ability to work with grass roots and public interest groups and community coalitions.

  • Experience in clinical or human service setting with familiarity with medical terminology pertaining to cancer screening, diagnosis and treatment.

  • Excellent presentation and communication skills, including written communication.

  • Excellent customer service, organizational time management, and interpersonal skills.

  • Ability to work independently and as part of a team; ability to work effectively with people of different cultural and economic backgrounds.

  • Use computer programs proficiently, including use of the Internet, Microsoft Word and Excel, and PowerPoint, database management and data entry programs.

  • Ability to ensure the security and confidentiality of all client information and maintain HIPAA protocols.

  • Bilingual in Spanish is desirable. Weekends and evenings required.

  • Must maintain DQE certification once obtained.

  • Ability and willingness to travel regionally throughout the CSP- FLR six county area on a weekly, monthly basis. and often, daily basis.

    The University of Rochester is committed to fostering, cultivating and preserving a culture of diversity and inclusion. Respect for each individual is fundamental, and diversity within the University community advances the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. The University is committed to the goals of equal employment opportunity as supportive of University values and those of our society. The University is committed to selecting faculty and staff without regard to age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. The University complies with all applicable non-discrimination laws in the administration of its policies, admissions, employment, and access to and treatment in University programs and activities in support of this culture of diversity and inclusion, including its interest to recruit candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.


8 AM-4:30 PM

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled