Senior Clinical Operations Support Tech IV - Surgical Pathology

Rochester, NY



Under the supervision of the designated Supervisor, the Senior Technician oversees and coordinates the workflow of the Surgical Pathology Unit and directs staff in order to meet department TATs. Exercises advanced knowledge, judgment and problem-solving skills. Provides technical supervision of front office and slide room sections and is accountable for directing the professional conduct and technical performance of personnel in the Surgical Pathology office suite.


  • Responsible for training and onboarding all new staff in the office area as well as slide room

  • Monitors employee’s daily performance for the accurate and timely completion of assigned activities, performing 100 % QA on all tasks

  • Directs staff as needed to adjust to job activities and work volume

  • Updates Surgical Pathology Front Office SOP accordingly

  • Participates in employee evaluations and staff competencies

  • Monitors efficiency and completion as well as participates in the daily functions of the front office: triage incoming phone calls and answer questions/solve issues accordingly, process additional testing requests, fax reports (throughout the day and EOD), pull slides and blocks for send outs, transcription, triage email (clinical support and bailey road requests), triage fax machine, maintain file for outstanding returns, check-in slide/block returns from reference lab and outside locations, return Highland Hospital slides, open addendums for clerical corrections and additional testing

  • Serves as backup to other support staff

  • Greet and direct visitors to the unit and laboratories

Other duties as assigned


Reports to: Surgical Pathology Supervisor


  • Ability to manage multiple competing priorities and projects

  • Ability to interact effectively and professionally with co-workers, customers, and vendors

  • Optimal computer and organizational skills

  • Ability to adjust work schedule if needed to meet project timelines

  • Professional discretion with confidential patient results


  • Excellent Communication, word processing and computer skills are essential

  • Is able to prioritize and maintain focus when responsible for the completion of multiple tasks during one shift

  • Adherence to all University, Division and Department policies

  • Demonstrates all aspects of iCARE values



  • AS and one (1) year laboratory experience preferred, or

  • Two (2) years Laboratory Science and technical training closely related to this position, or

  • A combination of formal training and experience equivalent to the above


Experience in laboratory and familiarity with Laboratory Information Systems, Medical Terminology, Microsoft Office Suite, eRecord

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 094