Self-Pay Fin Assist Coord IV

Rochester, NY


Job Summary

The Self-Pay Financial Assistance Coordinator IV will be responsible for responding to written requests and inquiries from patients, the Patient Services staff and the billing departments related to the Financial Assistance program within the University of Rochester Medical Center. The Self-Pay Financial Assistance Coordinator IV will be responsible to receive, log and respond to all Financial Assistance inquiries and requests from both internal and external customers concerning the status of the accounts and unpaid balances for services rendered by the Health Care Providers within the EPIC system and across the Enterprise. The Self-Pay Financial Assistance Coordinator IV must meet the turn around time frames of the Financial Assistance Law as well as provide accurate and timely reports to the Management of the University of Rochester Patient Services Department. The position requires a broad knowledge base about medical billing, rules and regulations of third-party billing. In addition, the position requires experience among the Federal insurance programs as well as the Federal Poverty Guidelines. The position requires a competency level in the use of verification and third party and government billing systems as well as knowledge and understanding of the Fair Credit Act.

Key Functions and Expected Performances

With general direction of the Patient Services Management Team and with latitude for initiative and judgment:


  1. According to established policies and procedures, review all applications for Financial Assistance.

  2. Review and respond to applications within the prescribed timeframes verbally and/or in writing.

  3. Investigate financial information relating to the application for Financial Assistance.


  1. Respond to inquiries via telephone and/or letter in a timely fashion.

  2. Coordinate status reports to the management team.

  3. Act as the liaison with the Billing Departments, SMH Patient Financial Services, HH Patient Accounts as well as the Collection Agencies via fax; telephone, or e-mail.


  1. Maintain and process current hold bills to ensure timely adjustments and billing to patients occur.

  2. Process adjustments based on reports delivered from management team.

  3. Review and make recommendations for high dollar financial assistance balances to management on a weekly basis.

  4. Ensuring that the master file database is updated and accurately reflects the required documentation.

  5. Completion of productivity tracking as defined by management.


  1. Coordinate all Financial Assistance application efforts with the Patient Services staff.

  2. Perform account registration edits and account adjustments for the Financial Assistance program.


  1. Act as a back up in staffing crisis to receive incoming calls from both internal and external customer regarding billing issues, in a timely and customer friendly manner.

  2. Act as a backup for vacations and staffing crisis to meet with patients directly regarding billing issues and financial assistance questions for the Financial Coordinator located within the hospital.

  3. Receive incoming calls regarding outstanding balances as a result of statements sent.

  4. Perform review and research procedures on billing issues on patient accounts.


  1. Maintain any current certified application counselor’s certification requirements as well as attending any training opportunities related to Financial Assistance.

  2. Attend monthly department and team staff meetings.

  3. Stay current on HIPAA guidelines through education and reading monthly emails.

  4. Performs the duties of a Data Control Clerk when required in addition to the above.

Background Expectations:

  • Required:
  1. High school graduate with 4 years experience in patient accounts related area or bachelor’s degree with at least 1 year of related experience or equivalent combination of education and experience.

  2. Ability to use 10 key adding machine and type 25 wpm.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $18.71 - $25.27 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Medical Faculty Group
Full/Part Time: Full-Time