Self-Pay Data Analyst (Remote/Hybrid Opportunity)

Rochester, NY



Rochester Tech Park (RTP), Gates, NY - Remote options available after in-person training. Occasional onsite meetings / work at RTP are required. Remote location must be within 2 hours of RTP and within New York State.

Position Summary:

Reports to Self-Pay Manager for Highland and Strong Memorial Hospitals. Provides technical support in daily operations through the oversight of key performance indicators of the Self Pay revenue cycle. Ensures Self Pay, Patient Billing, Payment Plans, Refund policies are adhered to. Reviews and reports departmental results and provides feedback to management on trends and areas of concerns. Acts as a liaison between the contracted Early Out & Bad Debt vendors. Coordinates special projects related to department needs. Essential to have strong attention to detail, able to work independently and is a team player. Recognizes and supports the Strong Commitment to service excellence.

Specific Responsibilities:

Under general direction and with significant latitude for independent judgement:

  1. 30% Supports the Self Pay area with trending, identifying and resolving Self Pay Account Receivables (AR) back log through reporting and monitoring.
  • Monitors and analyzes WQ’s to identify strategies/efficiencies and areas of opportunity in an effort to improve the Self Pay AR

  • Works with Self Pay representatives to provide training and support on acknowledged Self Pay strategies/efficiencies as well as recognize areas of improvement/concern within the Self Pay team and provide the necessary training in an effort to improve the Self Pay AR weaknesses

  • Serves as a resource on accounts receivables management and questions

  1. 30% Business associate liaison responsible for coordinating information between the department and outside Early Out & Bad vendors (SMH and HH Finance, Flowcast & Epic System Analyst team, etc)
  • Works with contracted Early Out & Bad vendors for reconciliation of Invoices & Remits

  • Understands all processes with contracted Early Out & Bad vendors related to each UR entity including, but not limited to: Placement Files, Close & Return Files, Uncollectible Files, Payment & Adjustment Files, Daily Communication Log,

  • Tracks file transfers, revenue performance, complaints/disputes, commission payouts, etc

  1. 15% Creates customized Self Pay and Vendor operational reports and special reports as needed to identify key indicators for AR activities. Consistently monitors all receivables within the Self Pay and Vendor areas to identity issues and initiate corrective action or recommends solutions as appropriately.

  2. 15% Researches and applies knowledge of all current and changing Self Pay billing and collection regulation procedures that affect AR through readings, meetings and classes.

  3. 10% Works on special assignments including, but not limited to monthly HH & SMH Finance reports.


Bachelor's degree; or an equivalent combination of education and related experience. Prefer proficiency in Access, Excel and Word processing with Epic billing system experience. Ideally this individual will be extremely organized, a team player and motivated to manage time sensitive projects and assignments.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 20.38 - $ 28.56 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location: Medical Faculty Group
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 051
Schedule: 8 AM-5 PM