Referral & Prior Auth Rep III

Rochester, NY


With general direction and with some latitude for initiative and judgment, perform routine and non-routine duties. Require advanced secretarial skills and proficiency. Provide secretarial support for the AIR a division of Strong Memorial Hospital.


  • Perform check-in & check-out functions during clinic time. Responsible for the accurate and complete registration of all patients. Maintain watch over waiting room to ensure patients have been checked and ushered into exam rooms in a timely fashion. Keep patients informed of wait times. Serve as receptionist to all people coming into office.

  • Perform the following duties: Book return clinic visits, optimizing provider schedules. Verify patient insurances prior to scheduled appointment times via electronic methods. May also require telephone calls to insurers and patients for verification. Assist with reminder phone calls to patients, and rescheduling of bumped patients.

  • Manage eRecord work-queues and clerical pool messages. These include performing tasks such as obtaining prior authorizations for skin tests, queuing medication refills, managing release of information requests, etc.

  • Manage incoming and outgoing phone calls, route calls to appropriate areas and/ or task detailed messages to providers and other staff members. Responsible for courteous and efficient phone communication.

  • Perform other secretarial activities of office for cross covering; including, but not limited to, opening, sorting and routing of mail, photocopying, maintaining files and office supplies and maintaining office equipment.

Other duties as assigned.


  • High School Diploma required

  • 1-year related work experience in an administrative office or customer service field; or an equivalent combination of education and experience required

  • Medical terminology experience preferred

  • Demonstrated ability to word process documents and enter data into a database.

  • Demonstrated skills related to achievement of customer satisfaction.

  • Demonstrates the ICARE values to patient, families and staff.

  • Ability to act as a resource to less experienced staff.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $18.89 - $25.51 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Apply for Job

  • Careers

  • Sign In

  • New User

Location: Strong Memorial Hospital
Full/Part Time: Full-Time