Program Trainee I - IT Center Student Help Desk

Rochester, NY


NOTE: This is an end dated position that will run from July 8 – August 23, 2024.

The IT Center Student Help Desk Trainee assists with providing basic IT Center support. Follows documented policies and procedures and well-defined methods within the IT Center. Assists IT Center staff with day to day tasks and supports the various needs of undergraduate students of Arts, Sciences, and Engineering.

WORK HOURS: NY State Child Labor Law Compliance/Teen Health & Success Partnership program guidelines: High school students are able to work between the hours of 7:00am and 9:00pm. Students are not allowed to miss school for work duties and should work no more than 19 hours per week. Monday – Thursday shifts should be no longer than 4 hours. It is suggested that students be scheduled for no more than 3.5 hours per shift. Friday – Sunday: students should not be scheduled for shifts exceeding 8 hours.

High school graduates are able to work between the hours of 7:00am and 10:00pm. Students should not miss college classes for work. Graduates who are 18 + years of age can work 8 hour shifts throughout the work week.

During school breaks and the summer:

Students under 18 years of age may work up to 38 hours per week and can work 8-hour shifts. Students under 18 may only work between 7:00am – 9:00pm. If 18 + years of age, students may work 40 hours per week and 8-hour shifts.

Minor employees (students under 18 years of age) must have work permits on file with employer departments. Minor employee work schedules and the NYS Child Labor Law poster must be conspicuously posted in the work department. Any deviation from the work schedule must be documented on the posted schedule before the work shift.


  • Assists IT Center Student Help Desk with day-to-day tasks. Includes, but is not limited to wireless configuration, Residential Network (ResNet) configuration, Internet connections, Virus protection and removal, Hardware troubleshooting and repair recommendations. Uses documented procedures to complete daily system health checks for assigned systems, prepares reports, and resolves basic problems. Relays information to other support staff and/or users in the assigned technology or function. Assists IT Center Staff with assigned project tasks in support of IT Center Help Desk operations.

  • Shadows IT Center Student Help Desk staff. Shadows Rettner Hall Digital Media Library staff.

  • Develops knowledge as time permits in support of the function or service through continuing education, journal review, web searches, on the job training and formal seminar opportunities. Demonstrates knowledge of the function or service being supported. Performs supplemental tasks such as cleaning equipment.

Other duties as assigned



  • Currently enrolled in an accredited high-school education system.

  • Must be at least 16 years old

  • Must have an employment certificate/work permit if younger than 18 years of age

  • Basic understanding of Information Technology systems and methodologies.

  • Excellent organizational skills.

  • Solution oriented with a positive attitude.

  • Outstanding written and verbal communication skills.

  • Reliable and able to establish trust with your team members.

  • Demonstrated ability for continuous learning

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $16.50 - $21.45 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Central Administration
Full/Part Time: Full-Time