University of Rochester Program Mgr for ED Implementation of MAT - 222461 in Rochester, New York
Program Mgr for ED Implementation of MAT
Part Time 25 Hours Grade 054 Regional Administration/Psychiatry-HRSA Grant
8 AM-1 PM
The Project Manager position will primarily represent UR Medicine Recovery COE across the UR Medicine enterprise and with collaborating organizations and community leaders as we work to reduce morbidity and mortality from synthetic opioids and other substances that impact our Appalachian communities, while also informing evidence-based research that may drive national policy change. The PM may ultimately engage and coach organizations from across the US, based on the experience the PM develops on this project. The PM will provide project management leadership and support for the implementation of a new program that provides medication assisted treatment to qualifying patients presenting to the ED at St James Hospital and Jones Memorial Hospital, in collaboration with URMFG faculty; substance use treatment programs (CASA Trinity & ACASA); and a wide range of community-based organizations (e.g. law enforcement, department of health, primary care practices).
The UR Medicine Recovery COE is located at Corporate Woods, where our fast-paced, cross-functional team collaborates to implement and disseminate multiple programs across the US, in a 3-year window. Our implementation programs require travel to Allegany and Steuben counties and the implementation work informs the practices we disseminate to other Appalachian communities in Ohio, Kentucky, and West Virginia, and other parts of the U.S..
Reporting to the Director of the UR Medicine Recovery COE, this role requires a developed understanding of clinical and administrative processes; an ability to manage multi-faceted projects across a variety of settings, departments, and programs; experience with program development and implementation; and building consensus across multiple stakeholders in academia, clinical practice, state and local government, and the community. This position also requires analytical abilities to support identification, implementation and ongoing evaluation of program operations, financial viability and clinical outcomes in a manner that can be effectively communicated to a broad range of audiences across the US. The Project Manager provides coaching and direction to project leaders from various organizations participating in program implementation and works with them to develop and execute program initiatives based upon identified and emerging needs. The Project Manager is also responsible for producing reports and presentations for various audiences including the COE Steering Committee, faculty, hospital boards and management, community leaders, and COE clients from thousands of organizations across the US. This role will build and maintain relationships across the URMC system as well as with CBOs across Upstate NY, and COE clients from across the US, informing all parties of adaptations that may be needed to address a variety of state and local regulations and reimbursement parameters. The project manager will provide direction and motivation to faculty and staff in setting and achieving project milestones within tight deadlines and achieving the overarching goal of reducing morbidity & mortality from synthetic opioid use.
Demonstrates ICARE* values in each of the major responsibilities.
NOTE: This position is an end-dated position and is expected to last for August 31, 2022, subject to the availability of grant funding.
Under general direction and with latitude for exercise of independent judgment and with strict adherence to the HRSA Work Plan:
Leads a monthly Project Steering Committee comprised of 5 different healthcare organizations, each with their own project leader. Oversees and advises the development, implementation, and evaluation of each organization’s component of the overall project in order to comprehensively and successfully implement the program by September, 2020. Reports quarterly to the federal government, through HRSA, on the program’s operational, financial and clinical outcomes and responds to any requests from HRSA for modifications. Encourages the Steering Committee in ongoing critical review, evaluation, and modification of the project in order to successfully meet target outcomes. With assistance and expertise from COE colleagues, develop dissemination “products” including, but not limited to, a webinar, job descriptions, workflows, proformas, regulatory summaries, and FAQ/tip sheets that allow other communities to successfully implement the program. Coach other communities through implementation until August, 2022.
Project Management: Formulates and prepares project plans with activities, dependencies, timeframes, resource requirements, milestones and deliverables. Monitors progress of project activities by all member organizations, insures all critical implementation criteria are met and provides status reports to COE Director and Steering Committee. With a data-driven approach, spearheads the development of appropriate project metrics and outcomes during the design phase of the project.
Analysis and Evaluation: On a regular and ongoing basis, analyzes and interprets program information, identifying key drivers and underlying issues; performs appropriate in-depth queries and summarizes and presents findings and opportunities to achieve specified project goals; and analyzes and interprets an evolving community needs assessment to identify implementation opportunities in additional communities. Prepares reports and presentations backed by data, financial analyses and evidence-based methods when applicable. Work requires both independent and team-based design and completion of analyses. Provides project evaluations pertaining to financial, utilization and clinical objectives. Quantifies patient and financial impact of clinical initiatives at the project level and across the health system and advises on the potential financial, operational, and clinical impact to organizations considering implementation.
Communication: Develops and executes a project communication plan ensuring clear and effective communication to Project Steering Committee; Recovery COE Steering Committee and colleagues; HRSA; and federal planning and implementation grantees across the US. Informs larger communication plan to engage planning and implementation grantees and other potential Recovery COE clients. Maintains continuous feedback loop between participating organizations, Recovery COE Director, faculty, and colleagues. Troubleshoots breakdowns in communication in a timely manner as issues arise.
Relationship Building: Externally, serves as a liaison between Recovery COE, Participating Organizations, and the communities where programs will be implemented and provides resolution in the case of operational or subcontracting issues/problems. Internally, values contributions of Recovery COE faculty & team members and works to uphold a team culture that is supportive and celebrates each other’s accomplishments.
Other duties as assigned.
Required Competencies: Proven leadership, as demonstrated by the ability to successfully navigate challenging situations. Ability to initiate, sustain, and deepen relationships within and between organizations. Proven team member who can build stakeholder consensus in a complex environment. Must possess exceptional judgment and ability to learn the needs of different participating project leaders and organizations as well as the internal workings of the UR Medicine Enterprise. Strong organizational skills and the ability to handle multiple priorities while meeting deadlines in a fast-paced environment. Experience with financial modeling in a healthcare environment and clinical operational / workflow development preferred. Work independently with minimal guidance in Rochester and at implementation sites in the Southern Tier of NYS. Demonstrates efficiency in prioritizing assignments, proactively resolving problems and recommending and implementing continuous quality improvement activities. Excellent verbal, written and interpersonal skills are essential. Demonstrates accurate, grammatically correct documentation in all correspondence. Exhibits proficiency and ability to learn new software skills within a Windows-based environment (MS Word, Excel, Outlook, Powerpoint, Access and SharePoint).
Required Education / Experience: Bachelor's degree in Healthcare Administration, or a related field; 3-5 years of healthcare management level experience or an equivalent combination of education and experience; knowledge of and experience with Project Management concepts and principles required, preferably with projects that involve multiple organizations; Experience in the behavioral health and with rural health preferred. Graduate degree in Business, Public Health, or Health Administration preferred.
Training / Certification Expectations: This position requires an annual re-certification in HIPAA awareness and annual renewal of an iCARE Commitment contract.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled