Practice Manager, II

Rochester, NY


The Practice Manager II is responsible for the management of the Prior Auth/Referral Coordinator and OAS Staff.

Promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance.

Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team. Responsible for performance management of all non-clinical staff in a mid-size practice.


Operations Management :

  • Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures

  • Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary. Serves as point of contact for questions and problem solving related to difficult/unusual authorizations/referrals.

  • Provides coverage process for staff as needed.

  • Schedules and facilitates regular office meetings with office staff.

  • Ensures proper registration and insurance pre-verification management processes are followed including warm transfers to centralized functions.

  • Coordinates assignments of Prior authorization/Referral Coordination staff assuring cross training of all functions.

  • Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance. Oversee maintenance of patient records, including storage and transfer.

  • Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department.

  • Work collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes.

  • Assists with Workque backlogs and problem-solving IT/access issues

  • Responsible for coordination/distribution of monthly PMR physician on call schedule.

Human Resources :

  • Responsible for recruiting, hiring, orientation, training, development and evaluation, and staff management in a mid-size practice.

  • Ensure initial new employee and annual staff mandatories are completed and tracked for compliance. Oversees and assures appropriate training of all new hires.

  • Conduct timely and thorough employee end-of-probation and annual performance appraisals.

  • Perform weekly input and review of payroll in electronic payroll systems. Manages and approves staff requests for time off and overtime.

  • Monitor employee engagement and be a change management leader to foster a positive work environment.

  • Oversee performance management and corrective discipline processes as needed.

Service Orientation and Patient Experience :

  • Serve as a patient relations advocate by demonstrating skills in resolving

  • difficult patient complaints and concerns.

  • Define expectations for patient satisfaction and live the brand for UR medicine.

Financial Operations:

  • Assists in preparing annual and capital budgets, including required justifications, and effectively managing within budgeted parameters.

  • Develop cost reduction and expense management initiatives in collaboration leadership. Hold staff accountable for target achievement.

  • Process pharmaceutical, office supply and other types of orders timely and accurately from approved vendor lists.

  • Maintain provider schedules to ensure adequate visit volumes for patient access and financial performance.

Quality and Compliance :

  • Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards.

  • In collaboration with practice providers(s), oversee clinical compliance for quality assurance, documentation, and reporting.

  • Ensure compliance with standard, HIPAA, OSHA and JCAHO policies.

  • Develop and train /practice for emergency and disaster planning protocols.

  • Understands and enforces patient rights and organizational ethics philosophies.

Administration :

  • Attend monthly meetings per department requirements.

  • Act as liaison with property managers to manage and address issues with property/facility.

  • May serve as eRecord superuser.

  • May participate on ambulatory committees to review best practices.

Other duties as assigned


  • Associate’s Degree, preferably with coursework in business administration or health care administration required.

  • Bachelor’s Degree preferred.

  • 2 years of administrative experience with 1 year of management experience in healthcare.

  • or an equivalent combination of education and experience required.

  • Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge preferred.

  • Advanced knowledge of medical practices, terminology, and reimbursement policies preferred.

  • Microsoft Outlook email skills (open new, to, cc, send) preferred.

  • Electronic filing skills (name a file, save file, save as) preferred.

  • Typing skills preferred.

  • Intermediate proficiency with Microsoft Word and Excel preferred.

  • Notary Public within 1 year preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $51,376 - $66,789 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time