Practice Manager, II

Rochester, NY


Under general direction and with considerable latitude for exercise of independent judgment, serves as business manager, or head of the administrative and business functions of the Ambulatory Operations over Physical Medicine and Rehab. Typically, responsibilities include most or all of the following, as well as related duties:


PM&R Interventional Spine Administrator:

  • Due to the growth and complexity of our interventional spine practice, this position shall be a resource for ensuring all aspects of the PM&R interventional spine program operations are optimized and serve as a first point of contact for faculty/operational concerns related to the interventional spine practice, including both procedure room and ASC. A key component of this role is advocacy of inclusion of PM&R and non-PM&R employed individuals intimately tied with support of and critical to the function of the PM&R interventional spine program.

  • Serve as administrative counterpart/support to the Chief of Interventional Spine, who is also the Chief of the PM&R NASS ISMM Interventional Spine Fellowship Program.

PM&R Administrative Representative at AO:

  • Lead departmental efforts in operationalizing the AO tower for the PM&R faculty practice that will be migrating to the AO when the tower opens Autumn 2023, including interventional spine, EMG, MSK and Sports medicine practices. Upon successfully moving into the AO, this position will continue to serve as the main point of faculty support for operational matters at this location, in addition to continuing to support the faculty at all locations with respect to access and template management as detailed below.

Access & Templates:

  • Ensures the accuracy, reliability and validity of all aspects of provider schedules, including eRecord as well as Qgenda.

  • Work with Faculty Chiefs and Program Administrator to develop and manage performance metrics and reports in order to proactively manage the divisions needs and to measure performance against division goals.

  • Assists in ensuring access for NPV’s in line with URMC goals: determines need for incremental space / equipment, to support ongoing faculty growth of the dept of PM&R (BIP planning to include all aspects of incremental additions going forward). Participates with faculty in the planning and design of program changes.

  • Serve as administrative support to the Director of Informatics.

Oversight of PSS Team:

  • Serves as a focal point for answering complex questions or issues related to PSS job duties, assists in problem identification, quantification, and resolution.

  • Works with Lead PSS and Sr Practice Manager to develop and revise division specific documents and materials such as training material, standard work documents, policies, and procedures. Identifies and communicates opportunities for improvement to increase utilization and/or ease of scheduling to access center manager and Lead PSS. Acts as subject matter expert and information resource on all Faculty scheduling matters.


  • Associate’s Degree, preferably with coursework in business administration or health care administration required.

  • Bachelor’s Degree preferred.

  • 2 years of administrative experience with 1 year of management experience in healthcare required.

  • or an equivalent combination of education and experience required.

  • Electronic Medical Record (EMR) skills (with training) with proficiency in all aspects, including template building and billing knowledge.

  • Advanced knowledge of medical practices, terminology, and reimbursement policies required.

  • Microsoft Outlook email skills (open new, to, cc, send) required.

  • Electronic filing skills (name a file, save file, save as) required.

  • Typing skills required.

  • Intermediate proficiency with Microsoft Word and Excel required.

  • Notary Public within 1 year preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $51,376 - $66,789 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time