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University of Rochester Physician Support Specialist, Strong Internal Medicine - 228700 in Rochester, New York

Physician Support Specialist, Strong Internal Medicine Job ID 228700

Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 009 Strong Internal Medicine


Position Summary:

Strong Internal Medicine (SIM) is a large, busy, academic primary care practice located at Strong Memorial Hospital. SIM cares for over 10,000 patients and completes over 30,000 office visits per year. SIM is a leader in innovation to improve the quality and cost-effectiveness of health care, implementing initiatives such as Patient-Centered Medical Home, the New York State DSRIP Program, integrated behavioral health, care management, and population health.

A critical member of a collaborative care team, the Physician Support Specialist (PSS) performs complex secretarial duties in a fast-paced clinic setting while always demonstrating UR Medicine’s ICARE values. The PSS provides support to provider teams and is a liaison to patients and other customers.

Work Hours:

Must be able to perform rotating shifts: 8:00am–4:30pm, 8:30am–5:00pm

The closing shift (8:30am–5:00pm) may be extended past 5:00pm on occasion depending on patient schedule.

Responsibilities & Duties :

The PSS accurately and efficiently performs the following duties as well as others as requested:

Processes incoming telephone calls – 20%

  • Reviews and prioritizes calls based on urgency of need

  • Distributes calls as appropriate and/or makes return calls

  • Documents actions in patient charts as appropriate

    Manages and optimizes clinic schedules for assigned providers – 5%

  • Reviews schedules for accuracy/errors

  • Brings errors to attention of management as appropriate

  • Contacts patients for appointments as requested

  • Consults wait list when cancellations occur in schedules

  • Consults providers regarding scheduling as needed

  • Checks hospitalization list every morning to cancel appointments for patients who are currently inpatient

    Processes prescription requests – 20 %

  • Checks requests for accuracy, previous prescriber, if active medication, if refills due/already exists, patient’s appointment history

  • Ensures prescriptions contain all necessary information

  • Uses established template for controlled substance refill request and checks I-STOP for providers

  • Contacts pharmacies as needed when questions/concerns arise

  • Routes to appropriate provider, following availability and coverage rules

  • Follows up by faxing/mailing hard copy scripts, scheduling appointments for patients as requested, etc.

    Obtains prior authorizations for medications – 20 %

  • Reviews chart for supporting documentation for medication and for history of medications tried

  • Completes authorizations via fax or Cover My Meds as appropriate

  • Collaborates with pharmacies toward resolutions

  • Reviews insurance formulary for covered alternate medications

  • Discuss reasoning with provider if unable to answer all questions following research

    Processes paperwork for assigned providers – 20 %

  • Reviews patient chart and faxes requested documentation to other providers

  • Provides paperwork to appropriate provider for completion

  • Ensures paperwork is complete

  • Adds demographic and clinic information for provider

  • Obtains attending provider co-signature for resident paperwork

  • Ensures a release of information is obtained as appropriate

  • Sends paperwork to be scanned into patient charts

  • Faxes or mails return paperwork to patients as appropriate

    Processes incoming faxes – 10 %

  • Reviews and distributes faxes to correct recipient/location

  • Reviews and processes faxes in team folders as appropriate

    Manages the anti-coagulation reminder list – 2 %

  • Sends appropriate reminder to nursing practice following established schedule

  • Alerts appropriate provider if patient does not respond after 5 reminders

    Provides coverage for Outpatient Access Specialists as necessary – 3 %

  • Performs check-in procedures

  • Performs other reception procedures

  • Performs check-out procedures following patient clinic appointments

  • Performs phone room procedures

    Qualifications :

    Associate’s degree in medical, secretarial or related field and a minimum of three years of relevant experience required; or an equivalent combination of education and experience. Demonstrated customer relations and multi-tasking skills required. Medical terminology and electronic medical records experience preferred. Ability to act as a resource to less experienced staff also preferred.

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled