Physician Support Spec

Rochester, NY


Performs complex secretarial and administrative duties, in a fast-paced environment with minimal direction and considerable latitude for independent judgment in support of the Pulmonary Clinic. Main responsibilities include support of multiple physicians and nurse practitioner, coordination of patient care, telephone triaging and management and information/data support for Pulmonary.


  • Serves as primary contact for providers, manages calendar when applicable, manages providers clinic schedule based on provider templates and preferences for the Pulmonary Procedure Team.

  • Reviews the clinical schedules on a continuous basis to identify for optimizing the time and effort of the providers. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.

  • Researches patient medical record for information requested by physicians, insurance companies and attorneys.

  • Edits and completes incoming form requests for provider signature.

  • Manages and edits provider procedure calendars.

  • Receives incoming patient telephone calls for attending (s), fellow (s) and nurse practitioner(s) via eRecord or Access Center transfer call, managing and/or resolving various scheduling/coordination issues and answering questions as needed.

  • Reviews electronic chart work queues, in baskets and pools for continual management and triaging. Schedules outgoing referral requests, which are time sensitive. Reviews and manages order and order information queues, coordinates outgoing consult requests in the work queue. Obtains outside medical records and imaging for future appointment. Uploads outside images to PACS for provider review.

  • Coordinates scheduling of patients and referral consults. Obtains patient medical records and imaging to facilitate patient care.

  • Works with faculty and clinic representatives to maintain clinic schedules, instruct appointment scheduling staff and the Access Center regarding schedule changes, and proactively reviews future schedules to identify problems.

  • Verifies all patient registration information is correct and up to date.

  • Handles patient complaints and solves. Identifies areas of improvement, notifies supervisor, and implements as directed.

  • Provides back up scheduling, referral, and prior authorization support for the Division

  • Assembles, from multiple tabs in the electronic record, the necessary details for review and conclusion when completing forms.

  • Assesses calls to understand patient needs, prioritizes medical concerns and obtain responses from providers and follows up with patient when instructed.

  • Performs other duties for supervisor as directed including attending meetings relevant to clinic operations, working on special projects for Ambulatory Care, and working with faculty practices or other provides on special projects.

  • Provides back up coverage for the office manager and OAS staff when out of office during vacations or illness.

Other duties as assigned.


  • High School Diploma required

  • Minimum of 2 years of relevant experience required or an equivalent combination of education and experience.

  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred.

  • Demonstrated customer relations skills.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $18.89 - $25.51 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time