Physician Support Spec

Rochester, NY


The Department of Psychiatry at the University of Rochester invites applications for a full-time physician support specialist (PSS) position. The PSS will assist in supporting Adult Ambulatory Psychiatry medical providers as well as all other front-end OAS job related tasks.

With minimal direction and considerable latitude for independent judgment, the PSS will perform complex secretarial and administrative duties in a fast-paced environment in support of our clinical programs. The PSS will be responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support. The PSS will manage all aspects of patient scheduling including scheduling new patient visits from referrals, follow-up visits, and responding to patient phone calls and MyChart appointment requests. The PSS will also enforce practice policies around late and no-show appointments and ensure completion of standardized questionnaires for patients receiving care. The PSS will work closely with all providers in the practice to manage patient needs effectively, including appropriate involvement of crisis/on-call providers when needed.

The successful candidate will demonstrate excellent time-management and organizational skills, as well as enthusiasm for supporting our mission to deliver high-quality patient care.


  • With training and ongoing provider support, manage referrals and ensure patients are scheduled with the appropriate provider.

  • Serves as primary contact for providers. Manages providers’ calendars, EMR schedules, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.

  • Applies provider protocols in selecting from multiple possibilities to execute and/or delegate follow up actions based on provider's patient notes.

  • With training and ongoing provider support, respond to patient phone calls

  • and MyChart scheduling requests and triage appropriately when needed to nursing, crisis line, or treating provider.

  • Examines the clinical schedules on a continuous basis to identify opportunities for optimizing the time and effort of providers. Builds and updates providers templates as requested by senior leadership.

  • Greets and checks in patients in eRecord. Ensures patients are registered correctly and all necessary paperwork is completed.

  • Other clinic service tasks as assigned: May travel to off-site clinic locations to provide support during times of urgent need.


  • High School Diploma required

  • and some college in medical, secretarial or related field preferred

  • 2 years of relevant experience or an equivalent combination of education and experience required

  • Medical terminology preferred

  • Experience with appointment scheduling software and EMRs referred

  • Calendar management required

  • Strong interpersonal communication skills required

  • Strong organizational and time management skills required

  • Dedication to supporting delivery of compassionate and high-quality patient care required

  • Bilingual in English and Spanish preferred (Spanish Verbal and written Fluency is strongly preferred)

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $19.08 - $25.77 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time