University of Rochester Physician Support Spec in Rochester, New York
Full Time 40 hours Grade 009 Medicine SMH Gastrointestinal
8 AM-4:30 PM
With minimal direction and considerable latitude for independent judgement, performs routine and non-routine duties requiring highly advanced secretarial skills and proficiency for the Department of Gastroenterology. Secretary is responsible for considerable departmental administrative details and duties requiring extensive experience with policies, procedures, and practices of the University and the Department of Gastroenterology and Hepatology.
Schedule procedure and office appointments for patients at multiple locations using electronic scheduling systems. Extensive use of electronic medical record system to correspond with attending physicians, midlevel providers, patients, internal customers, external provider's offices, and others regarding the status of patient requests for appointments. Accurately communicate to patients various preparation requirements for GI procedures and other appointments in writing, by telephone, and electronically. Effectively maintain clinic schedules of multiple providers; consistently monitoring them for opportunities to improve all provider's productivity and increase appointment availability and access for our patients.
Disseminate correspondence to patients per direction from providers regarding results of procedures, tests and other information pertinent to patient's gastrointestinal health. Respond to provider's requests to alter their master schedules as requested. Assures schedules are accurate and changes are made in a timely manner. Some management and coordination of provider calendars related to attendance at conferences and conventions so as not to interfere with patient schedules. Process requests for medical information from provider's offices in a timely manner to ensure patient receives quality care. Assures all notifications are professional and timely. Obtain authorizations for office visits, procedures, radiology and other testing as required by insurance companies.
Patient Call Triage
Determine appropriate disposition of incoming patient phone calls, tasking appropriate provider, and scheduling follow up appointments as necessary. Communication with call center staff members providing them with appropriate direction on GI policies and procedures. Ensure phone calls are routed to correct pool or provider in a timely manner.
Workqueue and in basket management and oversight
Work multiple workqueues on a daily basis and maintain appropriate levels of messages in eRecord inbaskets. Assist teammates with coverage of inbaskets during vacations, absences and lunch periods. Respond to urgent requests within assigned workqueues in a timely manner.
Associate's degree, plus a minimum of 3 years medical secretary experience in a busy, multi-provider practice setting (preferably in Gastroenterology) or equivalent combination of education and experience. Strong interpersonal skills with attention to patient centered philosophy. Demonstrated verbal and written communication proficiencies and ability to maintain confidentiality. Experience with Microsoft Office and Electronic Health Record applications required.
EOE Minorities/Females/Protected Veterans/Disabled
Job Title: Physician Support Spec
Location: Strong Memorial Hospital
Job ID: 209584
Full/Part Time: Full-Time