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University of Rochester Physician Support Spec - 227790 in Rochester, New York

Physician Support Spec Job ID 227790

Location Medical Faculty Group Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 009 Orthopaedics Admin Support


8 AM-4:30 PM



With minimal di r ection and considerable latitude for independent judgment , performs complex secretarial and ad mini strat ive du t ie s in a fast - paced environment in support of clinical, educational, and academic programs. Responsib l e for all clinic preparations, including but not limi t ed to , providers' time and calendar management while optimizing provider patient schedule , coordination of patient care and i n formation / data support.


Receives minimal direction from physician , mid-level providers , department head and/or administrative officer . I s responsible for independently plann i ng , executing and evaluating own work .


Directs other secretarial and clerical assistants. May t rain and coordinate activities of peers or support staff.


Standard office equipment including computer, calculator , telephone , facsimile . Will use software for electronic medical record system, appointment scheduling system , and Operating Room scheduling system and other systems as needed.


Pr ovi der Assistant

  • Serves as primary contact for provider(s). Manages provider(s) calendar , prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.

  • E xamines the clinica l schedule(s) on a continuous basi s to identify opportunities for optimizing the time and effort of providers. Finds missing orders and pends t hem for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referra l s and prior authorizations.

  • Applies provider preferences and protocols in selecting from multiple possibilities to execute and / or delegate follow up actions based on provider's patient notes.

  • Frequent l y composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims . This includes compiling all necessary information and drafts for provider signature.

  • Manages provider(s) documentation and information . Composes and types non-routine correspondence providing factual information.

  • Arranges travel , conference registration and hotel accommodat i ons. Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagemen t s for the provider.

  • Researches hospital medica l records for information requested by physicians, insurance companies and attorneys.

    S ur gica l / Pro ce dure Sched uling

  • Decides , using independent judgment , the order of dai l y surgeries and ambulatory procedu r es based upon patient's medica l conditions and severity.

  • Negotiates surgical / procedure sc hedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Using independent judgment , authorizes overbooking and rearranging of su rgeons Operat i ng Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.

  • Orders all necessary surgical/procedure equipment, devices and medication based on applicat i on of protocols needed to conduct the surgery / procedure . Follows up to confirm that order is fulfilled and ready for surgery / procedure. E mploys multiple contingency strategies to ensure all details , material s and locations are ready for surgery / procedures as scheduled.

  • Based on the nature of the surgery / procedure, varies patient education and follow up details accordingly in relation to pre - operative readiness and post­ operative rehabi l itation expectations and activities. Is accountable for completeness of all relevant information from pre - op tes tin g and eva lu ations for review by the anesthesiologist and the Operating Room.

    Patient Lia i so n

  • Assembles , from multip l e tab s wi t hin the electronic medical record , th e necessary details, for review and inclus ion when completing disability paperwork.

  • Assesses calls to u nderstand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.

  • Serves as main point of contact for patients' pre and post-operative.


    Associate's degree in Medical, Secretarial or related field and a minimum of three years of relevant experience required; or an equiva l ent combination of education and experience. Medical Terminology , experiences with surgica l / appointment schedu li ng software (such as Flowcast), and electron i c medical records, preferred. Demonstrated customer relations skills.

    NOTE: This do c um ent de sc rib es typ ical duti es a nd r es pon s ibilitie s and i s n ot intended to limit m a na geme nt from as s i g ning ot h er w ork as re quired.

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled