Physician Support Rep III

Rochester, NY


Using independent judgment and initiative, the physician support specialist performs duties related to general cardiology. Duties include but are not limited to communicating with internal and external customers (primary care, referring physicians) scheduling consults, follow up visits, tests as well as resources related to the care of these patients.


  • Schedule procedures, appointments and ancillary tests with input from physicians and other health care personnel. Provide patients with procedure descriptions and special instructions as necessary. This requires the ability to evaluate medical information provided, to provide answers to questions asked by patients and to clarify information as needed for other areas. Responsible for ensuring test results are received, reviewed and appropriately filed. Coordinate patient information; entry of data into eRecord and Cadence databases as necessary. Support for Nurse Practitioners and Cardiologists responsible for delivery of patient care.

  • In a professional manner, assess and appropriately triage calls; gather information, evaluate callers concerns and refer to physicians or other health care personnel to address. Must possess the ability to determine which questions should appropriately be addressed by physicians or other health care providers. Respond to callers independently and follow-up to be sure customers are satisfied that requests were handled in a timely fashion.

  • Manage/monitor in-baskets on a daily basis to ensure referrals, appointments, telephone encounters and all related activities are completed and accurate; communicate any discrepancies back to clinical support and/or provider for clarification. Review of AVS (After Visit Summary) when necessary at check-out and/or follow up.

Other duties as assigned


  • High School diploma or equivalent required.

  • Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience.

  • Experiences with surgical/appointment scheduling software and electronic medical records preferred.

  • Demonstrated customer relations skills preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $19.08 - $25.77 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Medical Faculty Group
Full/Part Time: TAR