Physician Support Rep III

Rochester, NY


Position Summary:

Performs complex secretarial and administrative duties, in a fast-paced environment with minimum direction and latitude for independent judgment and initiative, performs routine and non-routine duties requiring highly advanced secretarial skills. Receives general direction from the office manager in coordination with Endocrinology providers.


  • Serves as primary contact for providers, manages calendar when applicable, manages providers clinic schedule based on provider templates and preferences. Tasks include: researching patient medical records for pertinent information, completing incoming forms for signature by provider, ensuring that scheduling is done efficiently in a timely & correct manner.

  • Reviews electronic chart work queues, in baskets and pools for continual management and triaging. Reviews and manages order and order information queues. Obtains outside medical records and imaging for future appointment. Uploads outside images to PACS for provider review.

  • Responds to provider tasks in a timely manner. Effectively communicates with supervisor, coworkers, referring offices, pharmacies, and other local agencies. Maintains and updates as needed the mailing lists, spreadsheets, and contact addresses. Prepares electronic patient charts for daily clinics of assigned physicians.

  • Answers and screens telephone calls; answers questions and/or channels them as appropriate. Using the Allscripts system, efficiently triages and tasks patient messages, defines and communicates patient expectations and needs to appropriate personnel, and recognizes level of response needs to meet patient needs and satisfaction.

  • Performs routine secretarial duties as needed, including word processing, sorting and routing mail, transportation, backup to assess office supplies for ordering, copying, and faxing. Occasionally composes, types, and signs non-routine correspondence. Assembles data for reports and other documents, drafts important confidential correspondence. Provides backup coverage for General Endocrinology office and AC-3 clinic.

  • Coordinates with team for appropriate allocation of work assignments of clinical office; reassigns tasks as appropriate to meet schedules and deadlines. Trains new hires in respect to specific office protocols.

Other duties as assigned.


  • High School Diploma required

  • Minimum of 2 years of relevant experience required; Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred. Demonstrated customer relations skills required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $19.08 - $25.77 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Medical Faculty Group
Full/Part Time: Full-Time