Physician Support Rep III

Rochester, NY


Performs complex secretarial duties, in a fast-paced environment with minimal direction and considerable latitude for independent judgment for the Sleep Disorders Clinic. Main responsibilities include support of multiple physicians and nurse practitioners, coordination of patient care, addressing patient telephone calls and follow-through (with as-needed nursing staff/provider input), and information/data support.


  • Serves as back up support for the Referral Coordinator, Prior Authorization Specialist, and frontend support.

  • Reviews electronic chart work queues, in baskets and pools for continual management and triaging. Schedules outgoing referral requests. Reviews and manages order and order information queues, coordinates outgoing consult requests in the work queue, obtains prior authorizations when applicable.

  • Obtains outside medical records. Manage cancelation list and reschedule reports. Review schedules for availability. Manage provider and sleep lab schedules.

  • Receives incoming patient telephone calls for attending(s), fellow(s) and nurse practitioner(s) via eRecord or Access Center transfer call, managing and/or resolving various scheduling/coordination issues and answering questions as needed.

Other duties as assigned.


  • High School diploma and 2 years of relevant experience required

  • Or equivalent combination of education and experience required

  • Demonstrated customer relations skills required.

  • Medical terminology knowledge preferred.

  • Experiences with surgical/appointment scheduling software (such as Flowcast) and electronic medical records preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $19.08 - $25.77 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time