Physician Support Rep III

Rochester, NY


With minimal direction and considerable latitude for independent judgement, performs routine and non-routine duties requiring highly advanced secretarial skills and proficiency for the Department of Gastroenterology. Physician Support Specialist is responsible for considerable departmental administrative details and duties requiring extensive experience with policies, procedures, and practices of the University and the Department of Gastroenterology and Hepatology.


Patient Scheduling

Schedule procedure and office appointments for patients at multiple locations using electronic scheduling systems. Extensive use of electronic medical record system to correspond with attending physicians, midlevel providers, patients, internal customers, external provider’s offices, and others regarding the status of patient requests for appointments. Accurately communicate to patient’s various preparation requirements for GI procedures and other appointments in writing, by telephone, and electronically. Effectively maintain clinic and procedure schedules of multiple providers; consistently monitoring them for opportunities to improve all provider’s productivity and increase appointment availability and access for our patients.

Administrative Support

Disseminate correspondence to patients per direction from providers regarding results of procedures, tests and other information pertinent to patient’s gastrointestinal health. Respond to provider’s requests to alter their master schedules as requested. Assures schedules are accurate and changes are made in a timely manner. Some management and coordination of provider calendars related to attendance at conferences and conventions so as not to interfere with patient schedules. Process requests for medical information from provider’s offices in a timely manner to ensure patient receives quality care. Assures all notifications are professional and timely. Obtain authorizations for office visits, procedures, radiology and other testing as required by insurance companies.

Patient Call Triage

Determine appropriate disposition of incoming patient phone calls, tasking appropriate provider, and scheduling follow up appointments as necessary. Communication with call center staff members providing them with appropriate direction on GI policies and procedures. Ensure phone calls are routed to correct pool or provider in a timely manner.

Workqueue and inbasket management and oversight

Work multiple workqueues daily and maintain appropriate levels of messages in eRecord inbaskets. Assist teammates with coverage of inbaskets during vacations, absences and lunch periods. Respond to urgent requests within assigned workqueues in a timely manner.

Other duties as assigned.


  • High School Diploma required.

  • Associate’s degree, plus a minimum of two years medical secretary experience in a busy, multi-provider practice setting (preferably in Gastroenterology)

  • Or equivalent combination of education and experience required.

  • Strong interpersonal skills with attention to patient centered philosophy. Demonstrated verbal and written communication proficiencies and ability to maintain confidentiality. Experience with Microsoft Office and Electronic Health Record applications required.

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In suppoart of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 18.50 - $ 24.05 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time