Physician Support Rep III - Infusion Center Scheduler

Rochester, NY


Performs complex secretarial and administrative duties in a fast-paced Outpatient Hem/Oncology Infusion center, with minimal direction and considerable latitude for independent judgement, in support of the Cancer Center. Responsibilities include routine and non-routine duties requiring complex decision making and advanced clerical skills, as well as outstanding proficiency in an Outpatient Infusion Center. Excellent communication skills and the ability to multi-task and prioritize are essential.


  • Responsible for appropriately scheduling and/or rescheduling multiple complex Infusion Center appointments according to specific modality protocols and patient care requirements while maintaining patient confidentiality in accordance with HIPAA guidelines. This duty entails working closely with the Infusion Center charge nurse to ensure all appointments are entered appropriately and accurately.

  • Responsible for scheduling, arriving all Apheresis appointments.

  • Assist in handling incoming calls in the treatment center, triaging to appropriate staff and physicians. Assess clinical urgency of situations. Daily filing of referral orders that come from referring physician offices on treatment center fax machine. Confirm health insurance authorizations. Interface with outpatient department to assure smooth transition of appropriate documentation that is required to provide patient services. Orders blood products from blood bank for next day’s transfusions. Assess clinical urgency of the situation. Conduct

  • phone interview with patients, collecting additional information to determine priority of appointment

  • Provides assistance to Infusion Center charge nurse, and all treatment center nurses as assigned. Print schedules out for nursing staff every morning. Exercise and maintain knowledge of all policies and

  • procedures related to area of responsibility. Provide administrative support to and coordination from all aspects of patient care for follow up and referral patients.

  • Demonstrates ICARE values. Serves as a liaison between patient, families and providers.

  • Additional duties as assigned


  • High School Diploma and Minimum of 2 years of relevant experience required

  • or equivalent combination of education and experience required

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $18.89 - $25.51 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time