University of Rochester Pgm Trainee - 217953 in Rochester, New York
Strong Memorial Hospital
Time as Reported Grade 001 Ambassador and Guest Services
Assistant to Customer Service/Information Desk Ambassadors at Strong Memorial Hospital lobbies.
Assist Ambassador staff to ensure that families and visitors are greeted at the main lobby/information kiosk or desk and directed appropriately to locations throughout the hospital. May also be greeting visitors, providing directions and/or wheelchair assistance/escorting from all other ancillary Ambassador posts including Cancer Center, Behavioral Health, Emergency Department, Patient Discharge and Eastman Dental.
Assist Ambassadors in ensuring that wheelchairs are stocked, clean, and dry and organized in the, main lobby and wheelchair storage area.
Upon excellent completion of probation training period, will begin training on patient information system (Flowcast computer system)
Consistently demonstrates the Strong Commitment values and behaviors when interacting with patients, families, visitors and staff.
Enrolled in high school or graduate, at least 16 years of age
Employment certificate/work permit for candidate less than 18 years old
Excellent customer service and communication skills
Excellent attention to detail
Arrive on time as scheduled
Provide proper and timely notification to supervisor of scheduled and unscheduled absences; in accordance with department protocol
Maintain professional appearance according to department dress code
Take initiative to work independently with minimal direction
Effectively communicate questions, concerns and suggestions to supervisor
Work effectively with people of diverse cultures and socioeconomic backgrounds.
Adhere to standard procedures
Maintain confidentiality in accordance with HIPAA standard
Understand and carryout oral and written instructions
Perform other duties as assigned
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled