University of Rochester Veterans Jobs

Job Information

University of Rochester Pgm Trainee - 217953 in Rochester, New York

Pgm Trainee

Job ID



Strong Memorial Hospital

Full/Part Time


Favorite Job




Time as Reported Grade 001 Ambassador and Guest Services


Position Summary:

Assistant to Customer Service/Information Desk Ambassadors at Strong Memorial Hospital lobbies.


  • Assist Ambassador staff to ensure that families and visitors are greeted at the main lobby/information kiosk or desk and directed appropriately to locations throughout the hospital. May also be greeting visitors, providing directions and/or wheelchair assistance/escorting from all other ancillary Ambassador posts including Cancer Center, Behavioral Health, Emergency Department, Patient Discharge and Eastman Dental.

  • Assist Ambassadors in ensuring that wheelchairs are stocked, clean, and dry and organized in the, main lobby and wheelchair storage area.

  • Upon excellent completion of probation training period, will begin training on patient information system (Flowcast computer system)

  • Consistently demonstrates the Strong Commitment values and behaviors when interacting with patients, families, visitors and staff.


  • Enrolled in high school or graduate, at least 16 years of age

  • Employment certificate/work permit for candidate less than 18 years old

  • Excellent customer service and communication skills

  • Excellent attention to detail

  • Arrive on time as scheduled

  • Provide proper and timely notification to supervisor of scheduled and unscheduled absences; in accordance with department protocol

  • Maintain professional appearance according to department dress code

  • Take initiative to work independently with minimal direction

  • Effectively communicate questions, concerns and suggestions to supervisor

  • Work effectively with people of diverse cultures and socioeconomic backgrounds.

  • Adhere to standard procedures

  • Maintain confidentiality in accordance with HIPAA standard

  • Understand and carryout oral and written instructions

  • Perform other duties as assigned

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled