Patient Navigator

Rochester, NY


The Sickle Cell Disease Community Health Worker Patient Navigator helps to guide patients through all the various complexities of the healthcare system by providing field-based case management services. This person is the main point of contact for teenagers & young adult clients with sickle cell disease who are transitioning to adult medical care. The Patient Navigator builds strong relationships with clients in order to help clients stay engaged in medical care and adhere to their care plan.

Patient Navigators are committed to removing the client’s barriers to care by identifying critical resources, helping them navigate through health care services and systems, and promoting client health. They work closely with the Sickle Cell Pediatric & Adult Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes. They are responsible for educating patients about their rights, insurance coverage, and payment options, as well as addressing any queries or complaints. A Patient Navigator’s ultimate duty is to ensure patients receive the best care available to them.


Responsible for comprehensively supporting coordination of care:

  • Establishes close relationships with and serves as primary point of contact for clients.

  • Work as part of an interdisciplinary Care Team (Care Coordinators, primary care physicians, pediatric hematologist, social workers, and other health care providers) to facilitate client care.

  • Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.

  • Acts as advocate and liaison for participants/families and community-based organizations/services; provides referrals as appropriate.

  • Provides health-related education and promotion, and support.

  • Conducts phone calls for verification/confirmation, insurance medication formulary and pharmacy benefits clarification, prior authorizations, and assists with general problem-solving as needed

  • Refers clients for Children’s Health Home care management as appropriate

Maintain documentation of all client encounters and complete reporting requirements according to organization standards and outcome reporting as required by grant.

Track client attendance at medical appointments and patient navigation sessions and initiate outreach and missed appointment procedures, as necessary.

Will communicate with and travel to schools, emergency departments, medical practices, pharmacies, and participants’ homes in the Rochester area.

Other duties as assigned


  • Bachelor’s in healthcare related field required

  • 1-3 years’ experience in community health, human services, and/or parent liaison/advocate roles preferred

  • or equivalent combination of education and experience required

  • Communication required

  • Board Certified Patient Advocate ( BCPA) Certification preferred

  • May require possession and maintenance of a valid NYS driver’s license, a satisfactory driving record and access to reliable transportation required depending on role.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $20.07 - $27.09 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location: School of Medicine & Dentistry
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 052 Social Work-Peds/OB/Outreach
Schedule: 8 AM-5 PM

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