Outpatient Access Specialist
Rochester, NY
GENERAL PURPOSE:
The position serves the Cardiology patient and referring physicians for our Monroe County Cardiology Practices. Duties include answering phones, receiving and registering patients. The candidate must present an image that deserves respect and obtains required cooperation from providers, patients and referring physicians. The candidate must possess excellent communication skills and exercise independent judgment and initiative in registering, scheduling and communicating with patients. The position requires attention to detail, the ability to prioritize tasks, to type accurately, and be familiar and comfortable working with computers. The candidate must be able to work independently, and perform routine and non-routine clerical duties of a specialized nature in an extremely busy environment. Patient privacy policies must be followed in the conduct of all job responsibilities.
RESPONSIBILITIES:
Greet patients reporting for clinical visits and procedures. In a confidential and professional manner, confirm demographic and insurance information. Evaluate acquired information for completeness and accuracy. Coordinate and review with billing staff to insure data is sufficient for their needs.
Assess and triage incoming calls. Evaluate patient's concerns and refer to physicians or other health care personnel to address. Respond to callers independently, and follow-up to be sure all requests are handled in a timely fashion. Must project professional image to allow collection of accurate and complete medical information, while maintaining sensitivity to patient privacy issues.
Communicate medical information to patients, and messages to other callers as directed by physicians and nurses, insuring that pertinent information and patient record is available when needed.
Schedule procedures, follow-up appointments and ancillary tests with input from physicians and other health care personnel. This requires the ability to evaluate medical information provided, and to clarify information as needed for other areas. Must possess the ability to provide answers to questions asked by patients, and to determine which questions should appropriately be addressed by physicians or other health care providers.
Other clinic service tasks as assigned
QUALIFICATIONS:
High School diploma required
1-year related work experience in an administrative office or customer service field; or an equivalent combination of education and experience required
Medical terminology experience preferred
Preferred :
Must be willing to work in our Irondequoit, Brighton and Penfield offices.
Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patient, families and staff. Ability to act as a resource to less experienced staff.
Medical terminology knowledge and experience with Flowcast, EPIC or other EMR desired.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $ 17.00 - $ 22.10 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Location: Strong Memorial Hospital
Full/Part Time: TAR
Opening: Time as Reported Grade 007 CVSL RCPG & Cardiac Rehab