Outpatient Access Specialist

Rochester, NY


The Outpatient Access Specialist (OAS), as the face of the practice, provides a warm welcome to patients, families, and other customers in person and over the phone. Always demonstrating UR Medicine’s ICARE values, the OAS is responsible for reception, check-in, checkout, and telephone call triage. The experienced OAS will also help train new employees.


Performs check-in procedures

  • Welcomes all customers with enthusiasm and compassion

  • Arrives patients in the electronic medical record (EMR), print labels, and notify clinical staff of arrival

  • Confirms and updates patient demographics, email, employer status and insurance information

  • Processes PCP change forms when necessary

  • Obtains patients’ signatures for required forms

  • Provides patients with education to complete required forms and screenings

  • Creates and distributes new patient packets

  • Assists with scheduling referrals

Performs other reception procedures

  • Processes walk-ins according to protocol, including situations where patients request to be seen by a provider, need a PPD read, need medication refills, etc.

  • Processes paperwork being dropped off by obtaining a complete release of information and all required information for the paperwork to be completed

Performs check-out procedures following patient clinic appointments

  • Checks out patients in the EMR

  • Collects new patient paperwork from patients and assign the new provider(s) in the EMR

  • Ensures that patients receive designated post-visit services, including lab work, immunizations, etc.

  • Schedules designated follow-up visits

  • Processes and schedules referral appointments

  • Prints after-visit summary (AVS)

  • Arranges patient transportation home as necessary

Performs phone room procedures

  • Answers and process calls from other providers and the Access Center

  • Documents and route calls to the appropriate team

  • Warm transfers urgent clinical calls to the triage nurse

  • Schedules appointments from the new patient scheduling pool, bump list, wait list, and recall list

Other duties as assigned.


  • High School diploma required

  • 1 year related work experience in an administrative office or customer service field; or an equivalent combination of education and experience required

  • Medical terminology experience preferred

  • Demonstrated customer service skills required. Medical terminology and electronic medical records experience preferred. Ability to act as a resource to less experienced staff preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $17.00 - $22.10 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 007 Strong Internal Medicine