University of Rochester Outpatient Access Specialist - Geneva Location in Rochester, New York
Full Time 40 hours Grade 007 Ophthalmology
8 AM-4:30 PM
This position acts as a primary contact/liaison when patients first arrive for their appointments within the Eye Institute. Collaborates with the Flaum Eye Institute Technical Staff, Clinical Coordinators, Surgical Coordinators, Faculty and other internal/external position to address patient needs. This position is expected to cover Check In, Check Out as assigned. In addition, this position is expected to participate in operational process inprovement activities, including the development of new procedures and documentation.
- Check-in patients to be seen at the Flaum Eye Institute Facutly Practice. As part of the check-in process, gather new patient registration information and enter data into IDX Flowcast system. Requires strict attention to detail for gathering patient demographics, contact information, health insurance coverage, and any special needs patients may need (e.g. interpreter services). Also includes determining if an appointment is for an auto-accident, worker's copensation issue, or other special circumstance. Ensuring that HIPAA Philanthropy forms are completed on all patients per departmental specifications.
- Schedule and reschedule ophthalmic appointmetn requests for patient checking out after being seen by an ophthalmic care provider. APpointments must be triaged to the appropriate sub-specialty service. Triaging requires basic knowledge of ophthalmic medical ailments and ability to determine urgency of complaint (if uncertain, calls will be triaged by service specialists or nursing staff). Scheduler will place patients within the Comprehensive service, Contact Lens service, Cornea service, Retinat service, Peds service, Glaucoma service, or Neuro-ophthalmology service.
- Create new patient charts for next day's visit.
- Other clerical duties as assigned.
High school diploma and 2.5 years related work experience; or an equivalent combination fo education and experience. Medical terminology experience required. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Ability to act as a resource to less experienced staff.
EOE Minorities/Females/Protected Veterans/Disabled
Job Title: Outpatient Access Specialist - Geneva Location
Location: LocationMedical Faculty Group
Job ID: 210330
Full/Part Time: Full-Time