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University of Rochester Outpatient Access Specialist - 237136 in Rochester, New York

Outpatient Access Specialist Job ID 237136

Location Medical Faculty Group Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 007 Medicine M&D-Palliative Care


8 AM-4:30 PM


Position Summary:

Under the general direction of the Administrator and with some latitude for initiative and judgment, performs routine and non-routine functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, appointment scheduling, eRecord task management, In Basket management and telephone encounter management. Responsible for accurate and timely input of data into eRecord. Assures patient satisfaction with information processing and reception services. Requires accuracy in order to generate a billable service for multiple providers. Monitors and assures all functions are completed in an accurate, efficient, and customer friendly manner. Is proficient in the use of eRecord and may act as a resource to new staff; training peers and/or less experienced support staff in these functions.


  • Respond to incoming and outgoing phone calls, route calls to appropriate areas and/or document through eRecord detailed messages to providers and other staff members. Responsible for courteous and efficient phone communication. Ability to triage calls for emergency management

  • Perform the following duties: Book return clinic visits, optimizing provider schedules, process provider request, assist with patient intake & discharge, patient scheduling for specialty clinics, follow-up on specialized documents (i.e. death certificates, Health Care Proxy, MOLST). Assist with reminder phone calls to patients, and rescheduling of bumped patients.

  • Perform check-in & check-out functions during clinic time. Greet patients to initiate a positive ambulatory experience, obtaining key patient demographics, identify and assess any patient special needs (i.e. interpreters), accurately and completely fulfill the registration process of all patients. Provide constant vigilance over the waiting room to ensure patients are not waiting unduly long periods of time and provide communication between nurses and the patient if there is a delay to the patient’s appointment time. Serve as receptionist to all people coming into the clinic.

  • Prioritize orders through eRecord work-queues and clerical pool messages. These include performing tasks such as queuing medication refills, managing release of information requests, etc. Provide technical assistance to patients and providers to ensure timely completion of Telehealth visits.

  • Perform other secretarial activities of the office for cross covering; including, but not limited to, entering on-call schedules, assisting Administrator in creation of templates, bereavement mailings, opening, sorting and routing of mail, monitor supply inventory in both the clinic and office setting, photocopying, maintaining files and maintaining office equipment

  • Other duties as assigned.


  • High School Diploma required

  • 1 year related work experience in an administrative office or customer service field; or an equivalent combination of education and experience required

  • Medical term inology experience preferred

  • Demonstrated ability to word process document s and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE ( values to patient, families and staff. Ability to act as a resource to less experienced staff preferred.

    The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.