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University of Rochester Outpatient Access Specialist - 227138 in Rochester, New York

Outpatient Access Specialist Job ID 227138

Location Strong Memorial Hospital Full/Part Time Part-Time Favorite Job Regular/Temporary Regular Opening

Part Time 24 hours Grade 007 Medicine/AIR Ambulatory


8 AM-4:30 PM


Position Summary:

With general direction and with some latitude for initiative and judgment, perform routine and non-routine duties. Require advanced secretarial skills and proficiency. Provide secretarial support for the AIR a division of Strong Memorial Hospital.

Supervision and Direction:

Receives general direction from Practice Manager with general guidance from Clinical Director and Nurse Manager.

Machines and Equipment Used:

Standard office equipment; including computer, printer, telephone, fax machine, calculator, credit card machine.

Responsibilities – Essential:

Manage workload responsibilities to ensure priorities are appropriately set and all work is completed in a timely and efficient manner.

40% Perform check-in & check-out functions during clinic time. Responsible for the accurate and complete registration of all patients. Maintain watch over waiting room to ensure patients have been checked and ushered into exam rooms in a timely fashion. Keep patients informed of wait times. Serve as receptionist to all people coming into office.

20% Perform the following duties: Book return clinic visits, optimizing provider schedules. Verify patient insurances prior to scheduled appointment times via electronic methods. May also require telephone calls to insurers and patients for verification. Assist with reminder phone calls to patients, and rescheduling of bumped patients.

20% Manage eRecord work-queues and clerical pool messages. These include performing tasks such as obtaining prior authorizations for skin tests, queuing medication refills, managing release of information requests, etc.

10% Manage incoming and outgoing phone calls, route calls to appropriate areas and/or task detailed messages to providers and other staff members. Responsible for courteous and efficient phone communication.

10% Perform other secretarial activities of office for cross covering; including, but not limited to, opening, sorting and routing of mail, photocopying, maintaining files and office supplies and maintaining office equipment.


High School diploma and 2.5 years related work experience; or an equivalent combination of education and experience. Medical terminology experience required. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patient, families and staff. Ability to act as a resource to less experienced staff. Desire to work in a clinical setting, interacting daily with patients. Demonstrate the ability and desire to perform both independently and as a team player. Requires strong people skills, attention to detail, and initiative.

Age category served by employee:

X Pediatric

X Adolescent

X 18-65 years

X Over 65 years

The Joint Commission standards requires that the job description and performance appraisals of staff, without clinical privileges, who participate in the assessment, treatment or care of patients, address the ages of the patients served. Technical staff, including phlebotomists, are included in this definition.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled