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University of Rochester Outpatient Access Specialist - 223602 in Rochester, New York

Outpatient Access Specialist

Job ID



Strong Memorial Hospital

Full/Part Time


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Full Time 40 hours Grade 007 OPD Pediatrics


8 AM-4:30 PM; WKENDS


Position Summary:

Providing a high degree of customer service is responsible for registering patient arrivals in eRecord for General Pediatric Department on AC6. Demonstrates ICARE* values in each of the major responsibilities.

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

Major Responsibilities:

Beginning of Day Responsibilities:

  • Notify Control station of all infection controlled flagged patients scheduled for the day.

  • Stock clipboards with appropriate questionnaires.

  • Ensure work space and waiting area is tidy and ready for the work day.

Daily Responsibilities:

  • Provide accurate registration of patient arrivals in ePARC

  • Confirm patient insurance and demographic information following protocol for updating ePARC information, distributing questionnaires when appropriate and collect co-payments following protocol for the collection of co-payments.

Provide patient check out functions i.e. Schedule follow-up appointments for multiple clinics and providers using eRecord and ePARC. Print after visit summaries and other relative paperwork as it relates to this function. Monitors schedules and insurance and identifies, resolves and reports problems.

Using electronic verification systems accurately verify insurance information. Following ePARC protocols to update Insurances and certify verification in ePARC.: Provide constant vigilance of waiting area ensuring no patient waits unduly long providing communication between Control Station and the patient if there is a delay to patient’s appointment time. Hand out patient satisfaction surveys twice monthly and facilitate in keeping waiting area and restrooms clean. Monitor office supplies (including but not limited to copiers and fax machines) and ensuring appropriate level is onsite to ensure no disruption to operations.

End of Day Responsibilities: Balance cash drawer and provider cash out summary at the end of the day for each clinic. Print schedules of all clinics for next day and give the technical or nursing staff.

Provide support to General Pediatric Dept.: Assist pediatric divisions when in need for wait, referral and work queue lists in Epic. Assist with any additional tasks provided by supervisor to support general pediatric department.

Other duties as assigned by supervisor


High School diploma and 2.5 years related work experience; or an equivalent combination of education and experience. Medical terminology experience preferred. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patients, families, providers and staff. Ability to act as a resource to less experienced staff. Offsite travel may be required. Must have efficient/reliable transportation. Demonstrate skill and efficiency in Flowcast Web, and electronic insurance verification procedures. Demonstrate efficiency in prioritizing assignments and skill in proactively resolving problems. Fluent in English and Spanish speaking preferred.

Supervisory responsibilities:


Reports to:

Golisano Children's Hospital General Pediatric Clinical Operations and Finance Administrator and the Ambulatory Specialty Clinics Associate Director


Computer, Fax, Telephone, Copier, Scanner, Printer, Label Maker.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled