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University of Rochester Outpatient Access Specialist - 222472 in Rochester, New York

Outpatient Access Specialist

Job ID



Strong Memorial Hospital

Full/Part Time


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Part Time 20 hours Grade 007 Medicine SMH Gastrointestinal


8 AM-12 PM


Position Summary:

Under general supervision of the Administrator for the GI clerical team, the Outpatient Access Specialist provides support in Health Information Management, appointment scheduling and some front desk support for a very busy medical practice. As an integral member of the GI health care team, the Outpatient Access Specialist will collaborate with other OAS, referral staff, Physician Support Specialists, medical providers, nursing staff to ensure that internal, external referrals and follow up appointments are responded to in a timely fashion.

Responsibilities / Standards:

Documentation Management:

  • Requests necessary reports, records and tests for referral completion. Process incoming faxes, review and route to HIM so they can be uploaded into the patients’ charts. Convert external referrals received via faxed into an internal electronic eRecord referral. Ensure accurate registration is completed, updating patient demographic information if needed. Organize and prioritize workload based on acuity. Complete Request of Information (ROI) for patients/offices seeking patient records.

Clinical Scheduling:

  • In collaboration with the referral/clinic scheduling team, schedule NPV referrals & follow up appointments. Contact healthcare specialists if patient’s referral is incomplete to ensure all records required to schedule an appointment are on file. Communicate with PSS staff daily to work through any questions that arise in scheduling patients for their appointments and clarify provider requirements.

Patient Check In and Check Out

  • When patients arrive for their clinic or procedure appointments, verify their identification and insurance and utilize eRecord to check patients in. Ensure that patients sign and complete documents such as the Notice of Privacy Practice, MSPQ and provide them with other pertinent appointment related forms. Collect any applicable copays from patients at the end of their visit. Communicate with family members about the status of patients who are having procedures. Communication with clinic staff members. Provide patient with a copy of their After Visit Summaries (AVS). May require floating between locations as needed. Schedule follow up appointments for patients upon conclusion of their office visits, for both in-person and Telemedicine visits. Send tasks to providers and/or scheduling secretaries to ensure appointments are scheduled in a timely manner.

Other Duties

  • As assigned.

Education and Experience Requirements:

High School diploma and 2.5 years related work experience; or an equivalent combination of education and experience. Demonstrated customer service skills; treating patient satisfaction as a priority. Demonstrated verbal and written communication proficiency. Some experience with Microsoft Office applications, electronic medical record systems and medical terminology is preferred.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled