OR Support Specialist
Responsible for smooth, efficient patient care flow through all of Perioperative Services and the Operating Room. Facilitates work flow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons and additional faculty and staff. Responsible for prioritizing critical patient cases and communication of emergency Operating Room changes and fluctuations. The timely and efficient functioning of this large, diverse and very busy suite of operating rooms and ectopic surgical locations is dependent on a flawless flow of communication through the control desk.
SUPERVISION AND DIRECTION EXERCISED:
With minimum direction and considerable latitude for independent judgment, must make complex decisions independently and assist staff and faculty in complex decision making in high stress work environment. May coordinate the duties of less experienced support staff. May train peers and/or less experienced support staff.
MACHINES AND EQUIPMENT USED:
Standard office equipment including, but not limited to, telephone, fax machine, pneumatic tube system, copiers, personal computers, terminals, printers, scanners and credit card machines for point of service collection of co-pays. Must multi-task proficiently between Flowcast and eRecord systems. May use some clinic equipment.
Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room while demonstrating an elevated level of timely, efficient and diverse communication in a control desk of fast-paced Operating Room and ectopic surgical locations. Continual maintenance of the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse with appropriate follow-through as necessary. Triages patient calls, assess the clinical urgency of every patient, and determines the appropriate action while communicating all changes to necessary clinical staff and faculty. Continuously maintains the manual Operating Room schedule to ensure an ever-present back up in the event of electrical or computer failure.
Assesses and triages all Operating Room calls, pages and STAT calls, books emergent cases and communicating and coordinates appropriate faculty and staff including off-shifts and next day cases. Initiates the printing and organizing of the next day¿s patient call slips and wristbands.
Serves as focal point for handling complaints from patients, faculty, nursing and anesthesiology. Answers incoming phone calls in communications center, routing calls as appropriate. Provides support for departmental activities including monitoring inventory of supplies and supply ordering, manage and stock forms and supplies, and requests from clinical staff.
Coordinates daily efforts to edit and correct registration and billing errors during full registration process. Identifies ways to reduce follow-up, repetitive or corrective work. Utilizes EMR and scheduling software programs to facilitate work flow; manages patient tracking system ensuring correct location of patients.
As designated preceptor, provides training to other staff on all aspects of department specific work including orientation to department and hospital, registration process and customer service. Acts as information resource for all departmental staff in regards to registration and work flow activities. Attends education programs for department at direction of supervisor and educates other staff.
Performs other patient focused tasks, including but not limited to: assigns patient transports, disseminates tasks to PSAs, monitoring pneumatic tube station and distributing contents, distributing scrubs, witnessing consent signatures, faxing charts, pulling charts for QA audits or patient care follow up. Coordinate transportation for discharged or transferred patients as needed.
Two years of post-high school education and three years of related work experience; or an equivalent combination of education and experience.
Experience in an Emergency Department setting, including one year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred. Medical terminology experience. The ability to type accurately. Skills related to achievement of customer satisfaction. The ability to deal calmly but efficiently with medical professionals during life threatening situations is critical. Previous experience with PICIS and Flowcast. Must maintain a strong customer service approach at all times, with the ability to handle diverse personalities.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 009 Surgical Support Services