University of Rochester OR Support Specialist - 222259 in Rochester, New York
OR Support Specialist
Strong Memorial Hospital
Full Time 40 hours Grade 007 Perioperative Services/Surgical Support Services
7 AM-7 PM; WKENDS/HOL
Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room while demonstrating an elevated level of timely, efficient and diverse communication in a control desk of fast-paced Operating Room and ectopic surgical locations. Continual maintenance of the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse with appropriate follow-through as necessary. Triages patient calls, assess the clinical urgency of every patient, and determines the appropriate action while communicating all changes to necessary clinical staff and faculty. Continuously maintains the manual Operating Room schedule to ensure an ever-present back up in the event of electrical or computer failure.
Assesses and triages all Operating Room calls, pages and STAT calls, books emergent cases and communicating and coordinates appropriate faculty and staff including off-shifts and next day cases. Initiates the printing and organizing of the next day’s patient call slips and wristbands.
Serves as focal point for handling complaints from patients, faculty, nursing and anesthesiology. Answers incoming phone calls in communications center, routing calls as appropriate. Provides support for departmental activities including monitoring inventory of supplies and supply ordering, manage and stock forms and supplies, and requests from clinical staff.
Coordinates daily efforts to edit and correct registration and billing errors during full registration process. Identifies ways to reduce follow-up, repetitive or corrective work. Utilizes EMR and scheduling software programs to facilitate work flow; manages patient tracking system ensuring correct location of patients.
As designated preceptor, provides training to other staff on all aspects of department specific work including orientation to department and hospital, registration process and customer service. Acts as information resource for all departmental staff in regards to registration and work flow activities. Attends education programs for department at direction of supervisor and educates other staff.
Performs other patient focused tasks, including but not limited to: assigns patient transports, disseminates tasks to PSAs, monitoring pneumatic tube station and distributing contents, distributing scrubs, witnessing consent signatures, faxing charts, pulling charts for QA audits or patient care follow up. Coordinate transportation for discharged or transferred patients as needed.
QUALIFICATIONS:Two years of post-high school education and three years of related work experience; or an equivalent combination of education and experience.
Experience in an Emergency Department setting, including one year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred. Medical terminology experience. The ability to type accurately. Skills related to achievement of customer satisfaction. The ability to deal calmly but efficiently with medical professionals during life threatening situations is critical. Previous experience with PICIS and Flowcast. Must maintain a strong customer service approach at all times, with the ability to handle diverse personalities.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled