University of Rochester OCR Clinical Trials Management Systems (CTMS) Analyst - 222708 in Rochester, New York
OCR Clinical Trials Management Systems (CTMS) Analyst
School of Medicine & Dentistry
Full Time 40 hours Grade 054 Clin & Trans Science Institute
The OnCore Technical Analyst within the Office of Clinical Research is the primary contact for all OnCore-related activities in collaboration with Oncore Analysts across the institution. The Technical Analyst is responsible for working with diverse levels of staff to maintain and improve the functionality and use of OnCore and assure the business strategy is driving the system use/requirements. This role serves as the “communications hub” to disseminate information to the clinical trial team members, central services teams, and senior leadership. The Technical Analyst serves a pivotal role representing the business strategy, the people, and the technology. This role will be collaborating with other departments across the institution and report to the University Embark Team within the Office of Clinical Research.
This individual will support and collaborate with various departments and should have an understanding on the nuances of research and reporting requirements. The Technical Analyst will provide support and direction within the Embark project to align system use with organizational goals.
30% Application Management/Operations:
Collaborates with CTMS end users, technical support, key stakeholders, IT, and organizational leadership to design, evaluate, test, and maintain relevant applications. Documents procedures used
Consults with users to assess data preparation, program design, and testing. Offers solutions and suggestions to provide optimum efficiency.
Provides consultation support on the application(s) and instructs groups on such applications and systems.
Works with internal resources and/or vendor, where appropriate, to ensure CTMS issues are resolved in a timely manner.
Coordinates with vendor on system configuration, support and enhancement requests.
Provides training, troubleshooting and help desk support to end users across various departments.
Develops and tests user roles, access, and configuration.
Monitors system usage and performance; communicates issues to leadership.
Coordinates system upgrades, assesses impacts of new functionality on system use and business processes, and communicates changes to end users.
Evaluates upgrades on the test environment and provides feedback to vendor product support regarding the new functionality.
Prepares data and reports related to use of project resources.
Articulates to functional area experts how the upgrades to the CTMS may affect current policies and procedures.
Serves as organizational representative to vendor and the University Community.
Coordinates the efforts of project members to provide investigative, administrative or training support for the project.
30% Reporting and Metrics:
Gathers requirements and analyzes and develops reports to meet organizational reporting needs.
Manages the collection of data for process documentation and management, and for metrics reporting and analysis.
Documents business needs and prioritizes product enhancements and requirements to Vendor product support.
Oversees the development and implementation of quality assurance techniques for metrics, and data elements used Enterprise-wide. Tracks and monitors quality indicators to help inform areas requiring further training or process improvement. Ensures the integrity and quality of data entry into OnCore Lead end user support. Supervises and manages the OnCore Application Support Team. Tracks user issues, requests, and enhancement ideas. Acts as a resource, problem solves (and triages problem solving as appropriate), and develops user consensus, measures user satisfaction and works to improve user satisfaction. Serves as an escalation point and expert on OnCore calendar and electronic case report form building.
Assists trainers with development of materials and training compliance.
Facilitates and participates in meetings, makes recommendations, and attends educational activities.
Additional projects, job duties, and responsibilities as assigned.
Bachelor's degree with major course work in an appropriate health, social or technical field and at least 3 years of related experience; or an equivalent combination of education and experience. Master’s degree preferred.
Experience in health care setting and 2-3 years of experience in application administration and software implementation. Clinical research experience preferred.
Demonstrated knowledge regarding requirements for research involving human subjects and or clinical background and experience
Demonstrated proficiency with OnCore preferred, secondarily of other Clinical Trials Management Systems.
Demonstrate accountability in task ownership and solution oriented work approach.
Ability to work both independently using initiative and good judgment within a team.
Knowledgeable in the use of information technology.
Proficient in Microsoft Outlook, Excel, Word, Visio and PowerPoint.
Experience identifying and implementing process improvements.
Proven organizational skills and multi-tasking skills.
Excellent verbal and written communication skills, interpersonal skills, and attention to detail a must.
Flexible team player with excellent professional communication and presentation skills
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled