Mental Health Therapist

Rochester, NY



Provides crisis phone services to individuals seeking assistance with a variety of psycho-social and/or mental health concerns. This program offers available crisis intervention, evaluation and referral services to mentally ill persons currently enroller as a patient at URMC or a community member seeking services. This position will operate under general direction and with considerable latitude for independent judgement.


Direct Clinical Service

  • Answers Crisis Call Center phone line in a timely manner, collects a brief history and determines based on the initialassessment is the called is at risk for harm to self or others

  • Follows designated work flows outlined in the Crisis Call Manual to provide each caller with the appropriate level of care.

  • Participates collaboratively as a member of an interdisciplinary team to provide coordinatedcare.

  • Documents treatment in clients’ charts in compliance with Office of Mental Health (OMH), Program, Department, and Hospitalregulations.

  • Completes all required clinicaldocumentation.

  • Meets minimum target for units of service set by the Senior Crisis Call Center Mental Health Therapist.

  • Makes referrals to inpatient Mental Health rehabilitation programs, as need.

Liaison Responsibilities

  • Collaborates with referral sources and other professionals both internal and external throughout patient care activities.

  • Mobilizes family and natural support networks when necessary (i.e. Mobile Crisis,911)

  • Establishes and completes loop of communication with current providers or community services worker by maintaining cooperative workingrelationships with community and health careagencies, as well as professional and administrative staff of the Medical Centerand University.

Additional Professional Responsibilities

  • Maintains professional CEU requirements by reading, attending seminars, workshops and conferences.

  • Competent eRecordUser.

  • Attends and contributes to clinical/training/supervision meetings as needed.

  • Adheres to communication protocols, organizational goals, and requirements for documentation.

  • Participates in Departmental and programmatic diversity presentations and meets annual training expectations on diversity.

  • Demonstrates commitment to the mission of the Department of Psychiatry and University modeling honesty and integrity.

  • Personallycommitted to understanding and meetingtheuniqueneedsof external and internalcustomers.

  • Maintains a thorough knowledge of Department of Psychiatry policies and procedures.

  • Coordinates with support staff regarding patient scheduling, fees, and insuranceissues.


  • Master’s Degree from a Counsel of Accreditation of Counseling and Related Education Programs (CACREP) accredited program with major course work in mental health counseling required.

  • 2 year’s experience in human services, preferably in a psychiatric crisis or emergency setting; or an equivalent combination of education and experience required.

  • Availability to work a flexible work schedule including occasional evenings and weekends, effective communication and teaching skills, and the ability to empathize families and/or support systems required.

  • Ability to speak Spanish, Vietnamese or be fluent in American Sign Language preferred.

  • Requires NYS licensure as a mental health practitioner (e.g., Mental Health Counselor, Creative Arts Therapist) or limited permit eligible. If licensure has not been obtained upon employment, the individual has 36 months to obtain the NYS license

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $59,218 - $82,867 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time