MBA/MS Admissions Coordinator
Rochester, NY
GENERAL PURPOSE:
With minimum direction and latitude for independent judgment, performs routine and non-routine duties requiring strong customer service and advanced secretarial skills. Co-manage the Reception Desk of the Simon School Admissions and Program Office, serving as a first point of contact for visitors and applicant/prospective student queries to the office. With attentive customer service skills, high attention to accuracy, balanced with strong output – process applications and I-20 documents for prospective students.
SPECIFIC RESPONSIBILITIES:
Prospect and Application Management (45%)
Manages CYE (Check Your Eligibility) campaigns including initiating communication and engagement with prospective students, managing the CYE email inbox, and triaging candidates for Informational Meetings with Admissions staff
Processes newly submitted applications, complete incomplete applications, and update existing applications; back-up support for Applications email inbox to respond to prospects and applicants
Provides back-up support (can include evenings and weekends during peak season) for administration and scheduling of MBA and MS Admissions Interviews
Process new I-20 documents for international students and support office I-20 email account with replying to routine inquiries
Assists in the onboarding process for collecting official test scores, official transcripts, and other application materials for enrolling students; staffs Admissions Check-In sessions
Potential, depending on skill set, for daily and weekly maintenance and clean-up of incoming prospects from various purchase lists to import into CMS
Front Desk Reception (both primary and back-up support during breaks, unscheduled absences, and vacation) (25%)
Greets all visitors upon arrival to the Admissions & Programs Office
Answers primary phone line for the entire Simon School and the Admissions & Programs Office
Supports primary Admissions e-mail account handling routine inquiries
Triages email, phone and walk-in visitors to the appropriate contact when needed, including but not limited to Admissions Counselors, Department Directors, and Deans within the Simon School
Vi s it or Se r v i ces (15%)
Provides pre-visit and on-site support and services on behalf of the Admissions Department for individual prospective student visitors or large Admissions events.
Assists the Event Manager in preparing materials for large on-campus and off-campus Admissions events, including nametags, folders, welcome packets, etc.
Assists in the on-boarding process for incoming students, including accepting their official transcripts and logging them into their student record, answering their questions about offices on campus, directing students to other on- campus departments, and related activities
O ffi ce Support and Special Projects (15%)
Packs and ships all recruiting travel materials
Assembles and mails prospect mailings
Maintains office supplies and equipment needed to run the Admissions & Programs Office
Handles and sorts all incoming and outgoing mail
Assists Admissions Officers with both routine and ad hoc data entry in the CRM and database systems (Slate)
QUALIFICATIONS:
Strong customer service orientation; ability to exercise excellent judgment in decision-making; ability to work independently and with a high degree of accuracy in a fast-paced environment. Advanced computer and secretarial skills including Microsoft Office Suite and CRM database systems. Prefer post-high school education – associate’s or bachelor’s degree. Strongly prefer relevant work experience in a customer service/sales-oriented environment.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Location: Simon Grad School Business
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 009