University of Rochester MBA/MA Admissions Coordinator - 232281 in Rochester, New York
MBA/MA Admissions Coordinator Job ID 232281Location Simon Grad School Business Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening
Full Time 40 hours Grade 009 Simon Grad Sch Admis/RegResponsibilities
With minimum direction and latitude for independent judgment, performs routine and non- routine duties requiring strong Customer Service and advanced secretarial skills. Co-manage the Reception Desk of the Simon School Admissions and Registrar Offices, serving as a first point of contact for visitors and queries to the office. With attentive customer service skills, high attention to accuracy, balanced with strong output – process applications and I-20 documents for prospective students.
20% Front Desk Reception (Back-up support during breaks, unscheduled absences and vacation)
Greets all visitors upon arrival to the Admissions Office
Answers primary phone line for the entire Simon School, the MBA/MS Admissions Office and Simon School Registrar
Maintains primary Admissions e-mail account handling routine inquiries
Triages email, phone and walk-in visitors to the appropriate contact when needed, including but not limited to Admissions Counselors, Department Directors, and Deans within the Simon School
40% Prospect and Application Management
Campaign and Lead Queue Management – daily and weekly maintenance of incoming prospects, verifies legitimacy of leads, assigns prioritization and appropriate follow up
Manage CYE (Check Your Eligibility) campaigns including initiating communication and engagement with prospective students and triaging candidates for Informational Meetings with Admissions staff
Provide back-up support for administration and scheduling of MBA and MS Admissions
Facilitate prospective student connections with Deans, Department directors, Students, Simon faculty, admissions officers and alumni
Process newly submitted applications and update existing applications
Process new I-20 documents for international students
20% Visitor Services
Provides pre-visit and on-site support and services on behalf of the Admissions Department for individual prospective student visitors or large Admissions events.
Assists the Event Coordinator in preparing materials for large on-campus and off-campus Admissions events, including nametags, folders, welcome packets, etc.
Assists in the on-boarding process for incoming students, including answering their questions about offices on campus, directing students to other on- campus departments, and related activities
20% Office Support and Special Projects
Maintains office supplies and equipment needed to run the Admissions & Registrar offices
Uses queries and reports to manage onboarding process for collecting official test scores, transcripts, and other application materials when a candidate confirms to enroll
Assists Admissions Officers with both routine and ad hoc data entry in the CRM and database systems (Slate)
Strong customer service orientation; ability to exercise excellent judgment in decision-making; ability to work independently and with a high degree of accuracy in a fast-paced environment. Advanced computer and secretarial skills including Microsoft Office Suite and CRM database systems.
Prefer post-high school education – Associate or Bachelor degree. Strongly prefer 3-5 years of relevant work experience in a customer service/sales-oriented environment.How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled