University of Rochester MBA/MA Admissions Coordinator - 218673 in Rochester, New York
MBA/MA Admissions Coordinator
Simon Grad School Business
Time as Reported Grade 009 Simon Grad Sch Admis/Reg
With minimum direction and considerable latitude for independent judgment, performs routine and non-routine duties requiring strong Customer Service and advanced secretarial skills. Manage the Reception Desk of the Simon School Admissions and Registrar Offices, serving as a first point of contact for visitors and queries to the office. Assist the Admissions Staff in providing concierge-type services to visiting prospects for further enhancement of their Simon School visit experience.
Front Desk Reception
Greets all visitors upon arrival to the Admissions Office
Answers primary phone line for the entire Simon School, the MBA/MS Admissions Office and Simon School Registrar
Maintains primary Admissions e-mail account handling routine inquiries
Triages email, phone and walk-in visitors to the appropriate contact when needed, including but not limited to Admissions Counselors, Department Directors, and Deans within the Simon School
Prospect and Application Management
With independent judgment and minimal input, qualifies incoming prospective student leads (e-mail, phone and walk-in) based on fit for Simon and candidate interest level before directing them to the appropriate Territory Manager.
Campaign and Lead Queue Management – daily and weekly maintenance of incoming prospects, verifies legitimacy of leads, scores leads based upon individual assessment assigns prioritization and appropriate follow up
Facilitate prospective student connections with Deans, Department directors, Students, Simon faculty, admissions officers and alumni
Process newly submitted applications and update existing applications including waiting list updates and I-20 updates
Provides pre-visit and on-site support and services on behalf of the Admissions Department for incoming prospective student visitors, including individual appointment scheduling
Assists the Event Coordinator in preparing materials for large on-campus and off-campus Admissions events, including nametags, folders, welcome packets, etc.
Assists in the on-boarding process for incoming students, including directing students to temporary housing, facilitating visits and appointments at other on- campus departments, and related activities
Maintains office supplies and equipment needed to run the Admissions & Registrar offices
Uses routine and non-routine queries and reports to manage hard copy application folders when a candidate confirms to enroll
Maintains office-wide vacation calendar
- Assists Admissions Officers with both routine and ad hoc data entry, reporting, and analysis in the CRM and database systems (Connect and Apply Yourself)
Strong customer service orientation; ability to exercise excellent judgment in decision-making; ability to work independently and with a high degree of accuracy in a fast-paced environment with multiple competing priorities. Strong personal selling and communication skills. Advanced computer and secretarial skills including Microsoft Office Suite and CRM database systems.
Requires 2 years of post-high school education, with a Bachelor’s Degree preferred. At least 3 years of secretarial and office experience, including 1 year in a position which demonstrated the ability to work with minimum supervision and to direct an office operation. Strongly prefer 3-5 years of work experience in a customer service/sales-oriented environment.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled