Manager of Deaf Professional Interpreter Services
The Manager of Deaf Professional Interpreter Services (DPIS) is responsible for the language access services provided to Deaf and Hard of Hearing (DHH) Professionals and Learners throughout the University of Rochester Medical Center, the University of Rochester, and all affiliates.
The DPIS program is vital to ensure compliance with the Americans with Disability Act. The Manager provides consultation as requested and service provision to University of Rochester Departments and Schools regarding services for DHH professionals and learners.
The Manager of Deaf Professional Interpreter Services reports to the Associate Vice Provost of Disability Compliance.
Ensures access services are provided to UR affiliated DHH professionals and learners
Manages the service request process, billing consultation, and staff scheduling system for 24/7 operations
Oversees coordination of services to DHH professionals and learners including, but not limited to: monitoring incoming requests for services, making scheduling adjustments as needed, being on-call for nights, weekends and holidays, making corrections or adjustments within the scheduling system, assigning additional resources or reducing resources as appropriate, determining which requests can utilize external agencies, monitoring interpreter workload
Monitors customer satisfaction and acts upon customer feedback to ensure complaints are resolved and access services are enhanced
Develops and monitors quality improvement goals, standards, and measurement and recommends efficiencies or additional staffing
Analyzes program productivity statistics and recommends quality and cost-efficient enhancements for services
Develops and monitors operating budgets and expenses
Ensures cost and time efficient staffing and processes
Obtains adequate resources and supplies necessary for department staff to perform their duties
Provides leadership, training, and coaching to work teams throughout the employee lifecycle
Oversees talent development planning to create retention strategies, employee engagement, and career path processes
Facilitates internal committees
HUMAN RESOURCE MANAGEMENT
Partnering with the department’s HR Business Partner as needed, oversees aspects of human resources and performance management including but not limited to: timekeeping and approving payroll, addressing performance concerns, assisting with leave administration, completing performance evaluations, and ensuring compliance with policies
Identifies, requests and recommends salary adjustments as needed
Oversees recruiting, interviewing, and hiring for DPIS positions
Ensures staff adhere to ICARE and MELIORA values
EDUCATION AND CONSULTATION
Advises and collaborates with departments to ensure compliance with Joint Commission Standards, Americans with Disability Act, the Family Educational Rights and Privacy Act FERPA, and NYS Hospital Code Regulations as it relates to access services.
Provides and coordinates education to UR staff and affiliates regarding various factors involved in the provision of access services for deaf populations
In collaboration with the Director of Deaf Operations, advocates for appropriate and effective services for employees and learners regarding communication access as needed
Provides consultation regarding utilization of a variety of accommodation options including but not limited to staff, agency, and video interpreters; CART, RTC, and other captioning services; video and phone devices and video conferencing platforms
Collaborates with educational institutions to manage interpreter fieldwork for student and intern placements and shadowing experiences
Represents UR to community groups and agencies
Serves on internal and external committees as indicated
CONTRACT AND POLICY MANAGEMENT
Develops contractual relationships with outside interpreter service vendors for ASL interpreter interns
Manages liaison relationships and contract negotiation with access services vendors and agencies
Collaborates with University Purchasing to determine appropriate vendors for provision of essential services/resources. Participates in vendor selection, considering the cost, effectiveness and reliability of vendor services
Develops and implements department policies, procedures and expectations
Coordinates policy training activities regarding program, department, and University policies
Ensures that program policies conform to department, external regulatory, and accreditation standards
Ensures that program policies are disseminated and revised as indicated
Other duties as assigned
Bachelor’s degree required;
Master’s Degree preferred.
3 years of management or supervisory experience required;
Experience with interpretation in a health care or academic setting preferred;
Or equivalent combination of education and experience required.
Deep understanding of ASL interpretation best practices, approaches to teaming, current trends in the field, and cross-cultural language facilitation required;
Knowledge of and experience with various ASL interpretation processing model theories and applications required;
Deep knowledge and understanding of Deaf culture and cross-cultural language facilitation preferred;
Fluent in American Sign Language;
Excellent communication, interpersonal and customer service skills;
Ability to multitask and prioritize in a complex, fast-paced environment;
Demonstrates knowledge of and commitment to uphold the Code of Professional Conduct of the National Registry of Interpreters for the Deaf.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Location: School of Medicine & Dentistry
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 052 URMC Ofc of Equity & Inclusion
Schedule: 8 AM-5 PM