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University of Rochester Manager Enterprise Data Center - 226196 in Rochester, New York

Manager Enterprise Data Center Job ID 226196

Location Central Administration Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 056 University IT / ECC

Responsibilities

The University of Rochester is one of the country's top-tier research universities. Our campuses are home to 200 academic majors, more than 2,000 faculty and instructional staff, and some 10,000 students from all over the United States and around the world. The University of Rochester Medical Center (URMC) is one of the nation’s leading academic medical centers, which forms the centerpiece of the University of Rochester’s health research, teaching and patient care missions. University IT and the Center for Integrated Research Computing (CIRC) provide University-wide leadership for the extensive and diverse technology initiatives required by a leading research university. As the primary hub for IT programs and initiatives, this organization engages constituents University-wide to provide:

  • Advanced computational and data analytics support to departments and centers across the University.

  • Enterprise-wide academic and administrative applications.

  • An institution-wide information security program to protect the University’s data and ensure compliance with regulatory requirements.

  • Robust IT infrastructure including a 24x7 150-mile optical network and 12,000 square foot primary and secondary Data Center facilities.

  • And, a collaborative and diverse team that creates integrated, secure and dependable IT systems and practices that support efficient and cost-effective distribution of information in support of University missions.

POSITION SUMMARY:

The Data Center Manager is responsible for the day-to-day management and operation of the University Data Centers which are shared, central resources that support mission critical systems across the academic, healthcare and research communities. The Data Center Manager is primarily accountable for data center operations, within a governance model consisting of key partnerships and collaborative decision-making. The manager works independently yet satisfies expectations for inclusion among the stakeholders. With oversight he/she will interface with University partners to develop data center strategies, solutions and services, as well as to provide risk and relationship management.

The manager is responsible for the staff, processes, tools, equipment and operations to ensure operational excellence and to prevent disruption to critical services and works in close partnership with UR Facilities Management who is primarily responsible for the planning, implementation, maintenance, staffing and operations of the electrical, cooling and building management systems to ensure capacity and redundancy.

SPECIFIC RESPONSIBILITIES:

Within an inclusive governance structure requiring transparency and communication, with minimal direction but ongoing collaboration, and with considerable latitude for independent judgment and action within broad policy guidance:

The Data Center Manager provides supervision, coaching, motivation and technical development for team members. Hires, educates, trains and supervises computer operators, operations analysts and other operations staff. Advises staff in administrative policies and procedures, technical problems, priorities and methods and is responsible for the overall direction of the various functions to ensure that the activities assigned are completed in the most effective and timely manner.

The manager is responsible for Data Center architecture, operational support, policy, process and control creation and compliance, staff education and training, change and incident management, planning capacity and availability, and IT Service Continuity Management. The manager provides for 24x7x365 availability of operational support, required documentation and effective processes. The manager establishes standards for Data Centers, including cabling, MAC activity, power distribution, etc. Evaluates performance and makes recommendations as to promotion, salary adjustments or disciplinary actions.

Manages all Data Center activities and special projects. Manages Data Center and environmental equipment at all locations including: effecting repairs, coordinating new installs, design and layout of the computer room to ensure sufficient space, power and cooling. He/she sets priorities for the scheduling of maintenance for the equipment, ensuring controls, quality and timeliness to assure there are no disruptions to critical services. Handles high visibility situations and critical customers using effective negotiating and exemplary customer service skills. Develops and coordinates communications to Data Center partners during routine and emergency maintenance events with appropriate escalation.

Additional responsibilities include assisting in the formulation of budgets, long-range planning, staff training plans and operational reports and metrics, and working with the Facilities team to oversee the monitoring of the facility’s equipment and hardware that support University critical services. Proposes and provides business justification for capital investments for renewal and replacement, upgrades, additional capacity and new technology. Recommends expenditures of funds, provides direction concerning maintenance contracts, equipment repair and consumable and non-consumable computer supplies. Assists in the definition and testing of disaster recovery plans.

Participates in the Manager-on-Call rotation and is an escalation point for after-hours service issues. Keeps abreast of trends in Information Technology including but not limited to Data Center strategy, technology and operations through Gartner and peer benchmarking, and by reading industry publications and participating in meetings and seminars with vendors and professional organizations.

Required Business Skills:

  • Ensures governance processes and tools are in place to provide planning and lead time to ensure data center activity is done with appropriate care to prevent standards violations.

  • Establishes and maintains a professional working relationship with other University organizations, particularly Facilities and ISD.

  • Responsible for metrics reporting regarding the current and future state of all critical systems within the Data Center, including power, cooling, rack and floor space planning, capacity forecasts and accurate inventory management.

  • Development and continuous improvement of Data Center documentation and processes.

  • Provides effective project management and oversight to keep initiatives on plan

  • Responsible for notifying and escalating to senior IT management regarding all data center and computing facility incidents

Required Technical Skills:

  • Responsible to assist in creating and enforcing agreed technology standards.

  • Provide timely responses to “what-if” scenarios, for example High Performance Computing cost estimates.

  • Provide ongoing technical and leadership expertise in supporting the Data Centers, including growth and scalability requirements, capacity planning, lights out operations, Data Center equipment inventory management, etc.

  • Provide vendor management to ensure performance; assist in vendor selection.

  • Manage access to the data centers. Ensure appropriate access control lists and access records are maintained at each facility.

  • Manage emergency response and physical security.

  • Coordinate engineers and technicians in the development, consolidation, support, enhancement and build-out of the University’s Data Centers.

REQUIRMENTS:

Bachelor's degree in Management, Computer Science, or a related field; plus 3-5 years’ experience with at least 1 – 3 years in a technical lead or management position; or an equal equivalent combination of education and experience. Excellent technical and project management skills required.

Previous experience in a University or business environment and 2 years supervisory experience; or an equivalent combination of education and experience are preferred.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

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