University of Rochester Lead Analyst Programmer-Reporting in Rochester, New York


Full Time 40 hours Grade 055 Medical Center Info. Systems


8 AM-5 PM


General Purpose:

Serve as enterprise-wide expert IT data warehousing and reporting resource and lead member to the eRecord Project Reporting Team. Recommends, plans, designs, executes and evaluates information applications, data & technology systems, specific to the eRecord project and related work processes throughout Highland Hospital, Strong Hospital and the URMC Research Community. Works with department managers and staff to evaluate systems / processes and automate eRecord reporting by leveraging data and technology. Serve to provide analytical and technical assistance for identification of system requirements, enhancements and setup decisions. Coordinates and provides assistance with unit, upgrade and integrated application testing, including test plans and documentation. Also, function as a liaison between users and the eRecord Project Reporting Team. Provide in-depth analysis of the various User Requirements and develops both functional and technical specifications as part of the process to solve the users' needs. Supervise with direction from the Project Director of Reporting the Business Development for requests, systems and support of the URMC Research data needs. Designs solutions in current environment and creates new applications in new environments. Serves as the project leader on multiple projects and completes the required project management reports to plan, implement and control these various projects.

Specific Responsibilities:

Under the general direction of the ISD eRecord Project Director of Reporting, conforming to URMC policies but retaining latitude for independent judgment and initiative:

Project Management

  • Work with the Highland & Strong eRecord user departments Project management teams on IT strategic planning.
  • Project Manage upgrades to the eRecord data warehouse (Clarity)
  • Develop, manage and communicate project plans to Highland & Strong user departments and eRecord Project Team and ISD staff.
  • Maintain communication between the above listed key customers and ISD to provide updates and information regarding technology issues related to the eRecord Project and liaison to the eRecord Project.
  • Advise and coordinate development of business processes in relation to the implementation & best practice use of the software applications.
  • Develops resource estimates for projects
  • Helps determine priorities with users for backlogged requests
  • Coordinates various steps within project identifying dependencies and impediments
  • Reports to management on progress/problems encountered with projects
  • Recommends alternatives to get around obstacles
  • Conducts eRecord software operational impact assessments & technical walk-through
  • Designs and develops application software to be 100% compliant with CMS rulings.

User Contact/Support/Analysis

  • Leads fact gathering effort with users on projects
  • Serves as primary software application & technical resource for systems he/she supports, including coordination of updates & managing change control process and documentation
  • Maintains continuous open communication with primary users and project teams and Project Director of Reporting with implementation and deployment of new areas.
  • Leads and/or actively participates in application project meetings with users, including design changes.
  • Works collaboratively with system vendor to track & resolve user issues as they develop.
  • Coordinate integrated testing and assists with testing for software upgrades and maintenance to the eRecord data model and future models supporting Enterprise Dashboards.
  • Develops and documents functional specifications for projects, including testing plans, training plans.
  • Responsible for upkeep of documentation and system information.
  • Performs quality assurance measures to maintain the integrity of the data entered on the system.
  • Considers alternative approaches and recommends the "best" approach

Operations Monitoring and Problem Solving

  • Maintain knowledge of eRecord work processes, information systems, applications, interfaces, databases/models, reports and enhancements to optimize the user departments’ successful operations
  • Define, conduct and document eRecord report testing requirements to ensure continuing successful operations
  • Develop a log specifying what reports/jobs need to be run and at what frequency.
  • Analyze reports / processes to ensure optimal operations.
  • Develop and maintain detailed policies on downtime procedures and logs of planned & unplanned downtime.
  • Troubleshoot operational issues and problems with the eRecord applications.Communicate and coordinate problem solving with appropriate internal and external sources
  • Contact appropriate individuals or assistance when solution is beyond his/her expertise or authority
  • Thoroughly resolve problems with appropriate communication to all pertinent staff in a clear and concise manner
  • Advise key user departments on impact of information/automation system issues on department operations.
  • Coordinate ongoing assessment of hardware needs to assure maximum benefit of the systems.
  • Investigates new technologies and employs state-of-the-art tools that best meet a situation's needs
  • Consults with team members on technical programming questions/problems


  • Enforces programming standards through walk-through and/or change control processes
  • Serves on committees and attends meetings as requested
  • Ability to cover off-hour on-call pager for critical application support matters. (24/7)
  • Other duties as assigned
  • Attends seminars & classes to gain technical and/or functional knowledge to aid Hospital's information needs
  • Follows departmental guidelines regarding time, project management, and time recording. Participates willingly and effectively in quality improvement projects.
  • Follows all ISD administrative standards (such as, timely time sheet preparation, filling out time-off sheets, etc.)
  • Adheres and subscribes to the ISD Values as stated in the Values Statement


Bachelor's degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering, and 4-5 years of related experience, preferably 2-3 years in a supervisory capacity; or an equivalent combination of education and experience

Preferred Requirements:

  • Bachelor’s degree; computer science or business management major preferred.
  • Minimum of five years software application support/design/analysis in a health care, business or educational setting.
  • Good understanding of networked PC systems and applications
  • Effective communication skills (oral presentation, listening, written)
  • Project management experience preferred.
  • Strong interpersonal skills and ability to generate teamwork are essential.
  • Demonstrated analytical and problem solving skills.

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Lead Analyst Programmer-Reporting

Location: Health Sciences

Job ID: 208720

Regular/Temporary: Regular

Full/Part Time: Full-Time