Lab Clinical Support Tech I

Rochester, NY


Performs functions associated with patient information processing for specimen handling and account registration. Completes the tasks of registration, order entry, and batch receiving. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May be a resource to new staff.


  1. Registration: Enters patient demographic and insurance information in an efficient and accurate manner. Enters information into the electronic medical record. Assures completion of all required fields. Understands required information on requisitions. Follows all procedures.

  2. Accessioning Specimens: logs patient and test information from requisition into the LIS. Understands how to utilize UR Medicine Labs Test Menu and verifies acceptable criteria are met. Understands how to read requisitions from different sources.

  3. Specimen Receiving: Receives pre-accessioned specimens into the LIS from varying sources. Reconciles batch manifests and accounts for all specimens. Identifies specimen requirements and documents discrepancies or unacceptable criteria in the LIS.

  4. Customer Interaction: Ability to interact in person and on telephone with providers, physicians, customers, and internal lab personnel. Must be able to assess the urgency of a situation and determine the appropriate routing. Utilizes LIS for inputting complaints, documenting specimen requests and specimen integrity issues.

  5. Training: Provides training to other laboratory personnel as appropriate.

  6. Other tasks as assigned: May cross cover other departments as needed, competencies must be verified by department before performance of any of these duties.


Enrolled in high school or graduate and at least 16 years of age required. Some work experience required in a health care setting or customer service field; or an equivalent combination of education and experience; or successful completion of an approved educational training program (eg. BOCES, East High); Medical terminology experience preferred. Preferred knowledge, skills and abilities: Demonstrated ability to word process documents and enter data into a database; Demonstrated skills related to achievement of customer satisfaction; Demonstrates the ICARE values to patient, families and staff; Ability to act as a resource to less experienced staff.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $17.51 - $23.64 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: TAR