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University of Rochester International Services Coordinator, International Services Office (ISO), University of Rochester - 233221 in Rochester, New York

International Services Coordinator, International Services Office (ISO), University of Rochester Job ID 233221

Location Central Administration Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 051 International Services Office


8 AM-5 PM


Position Summary:

Under general direction of the Assistant Director for Student Services, with latitude for independent judgement, provides immigration sponsorship and related services for over 3750 currently enrolled and recently graduated F-1 and J-1 international students and their dependent family members. Working in conjunction with the ISO Student Services team, offers coordinated support for international populations throughout the University and the academic units and departments that host them. Advises on administrative procedures, reporting requirements, forms, and available services through ISO, the University, and broader community. Manages the review, assessment, and coordination of high-volume student immigration requests to ensure accuracy and expedient allocation among ISO staff. Maintains basic understanding of immigration and related issues to appropriately analyze and direct various inquiries and service needs. Supports institutional reporting requirements, functional office operations, and various administrative tasks as needed Maintains a creative, helpful, and pragmatic approach to address individual cases and trends. Ensures a professional, welcoming, and includive envireonment for the University community.


Coordination of Immigration Requests (25%)

  • Manage intake and allocation of student immigration requests for various program updates, benefits, etc.

  • Monitor high-volume electronic submissions, systems alerts, and processing stages to ensure timely action.

  • Interpret and evaluate immigration requests for eligibility, accuracy, urgency, and required processing.

  • Determine necessary updates to reject, consolidate, or solicit form corrections, prior to staff assignments.

  • Oversee collection and integration of external documents to electronic records for reporting/advising purposes.

  • Allocate required case actions, evidence, and other details among ISO staff, utilizing numerous database tools.

  • Evaluate general case volumes among ISO teams to ensure viable processing capacity and equitable workloads.

  • Maintain a working knowledge of current academic and administrative policies specific to each University school/unit and provide appropriate case assignments or referrals within those multiple contexts.

  • Assess and identify emerging challenges, trends, and potential areas of operational improvement.

Service Operations & Communications Support (25%)

  • Support regulare service desk operations, including coverage for email, phone calls, mail and visitors, as needed.

  • Provide guidance to service desk staff on inquiries, referrals, distribution of government documents, etc.

  • Prepare and update forms, data collection tools, instructional handouts, and targeted publications.

  • Edit and assist with ISO website, email blasts, social media, and other communication tools.

  • Respond to inquiries and service requests from University academic units and administrators.

  • Support office finance tasks as assigned, such as record keeping, reimbursement requests, and inventories.

  • Partner with other ISO staff to coordinate administrative support needs for the office, as needed.

  • Participate in professional training to remain current on international education and office management.

Immigration Regulatory Compliance (25%)

  • Serve as F-1 Designated School Official (DSO) and J-1 Alternate Responsible Officer (ARO) on behalf of University.

  • Evaluate personal, program, and travel needs for immigration reporting purposes or potential complications.

  • Review US entry records to determine validity of nonimmigrant status; Process travel endorsement requests.

  • Analyze updates to government records and issue immigration documents on behalf of the University.

  • Supplement institutional reporting needs and accurate database maintenance for sponsored populations.

  • Ensure institutional SEVIS compliance by adhering to government reporting requirements and deadlines.

Immigration Advising Support (20%)

  • Instruct incoming, current, and former populations on ISO requirements, forms, services, etc.

  • Articulate and enforce policies to manage processing requests, advising schedules, and service desk operations.

  • Provide general guidance on SSN enumeration, Non-Resident Alien tax reporting, and related referrals.

  • Collaborate with Immigration Advisors and other ISO staff to determine appropriate advisement/resolution.

Ongoing Operations (5%)

  • Collaborate with ISO leadership in coordination of ongoing ISO activities, including other duties as assigned.


Bachelor’s degree with major course work in social or technical field; or an equivalent combination of education and experience. Knowledge of legal or regulatory topics and at least 3 years office and/or administrative experience are preferred. Must be able to work both independently and as a constructive, collaborative member of team efforts, internally and across academic units. Considerable skills in critical thinking are required, as well as independent judgment under limited supervision of daily tasks. Proficiency with Microsoft Office applications is needed, and experience or comfort in learning new software programs. Experience with cross-cultural exchange and/or studying or working overseas is strongly preferred. Occasional evening and weekend hours may be necessary. Must be a U.S. citizen or Permanent Resident, per federal regulations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled