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University of Rochester Imaging Sciences - East River Road - Patient Experience Coordinator - Level II - 234264 in Rochester, New York

Imaging Sciences - East River Road - Patient Experience Coordinator - Level II Job ID 234264

Location Ambulatory Nursing Full/Part Time Favorite Job Regular/Temporary Regular Schedule

PT (20 hours) position, primarily days


Seeking a highly motivated and organized individual, for a fast-paced procedural and diagnostic off-site outpatient building to take on the role of patient experience coordinator for the Department of Imaging Sciences at UR Medicine. This individual will be responsible for performing pre-procedure screening and educational calls to patients prior to their interventional procedure to ensure the patient arrives properly prepared. It also involves pre-exam screening and educational calls to diagnostic modalities including CT, MRI, Nuclear Medicine, and PET CT. Post exam calls include follow up on contrast allergic-type reactions and contrast extravasations. This role will work collaboratively with leadership and members of the multi-modality team at East River Road to assist in the delivery of an exceptional patient experience at our ever-expanding adult outpatient imaging center. Tracking and reporting of service metrics will be required, in regards to patient cancellation, no show data, and patient satisfaction. Assistance with the development of improved workflows related to patient preparation will be required. A minimum of a BSN is preferred.


Requires a Diploma, Associate or Bachelor's degree from an accredited Nursing Program and an active New York State RN license in good standing. Applicants will have a minimum of 6-12 months of RN experience. This position assumes the charge nurse role, actively participates in unit/service activities, supports co-workers, and assesses unit needs.

How To Apply

Current University of Rochester employees need only submit a resume to All other interested applicants should apply online or submit a resume to Nursing Recruitment, 601 Elmwood Avenue, Box 619-19, Rochester, NY 14642, or fax resume to 585.756.5882.

EOE Minorities/Females/Protected Veterans/Disabled