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University of Rochester eRecord Ent Training Logistics Coord/Lrng Ctr Mgr - 214315 in Rochester, New York

eRecord Ent Training Logistics Coord/Lrng Ctr Mgr Job ID 214315


Strong Memorial Hospital

Full/Part Time Full-Time

Favorite Job

Regular/Temporary Regular


Full Time 40 hours Grade 054 Info Systems SMH


Position Summary:

Provides design, technical, analytical, and consulting expertise for scheduling, resourcing, implementation and ongoing support and management of class scheduling, Learning Center facility management and logistics scheduling of go-live and training services. Design, development, testing/ quality assurance, publication, maintenance, trouble-shooting, education and support activities based on a project work plan that involves a high degree of complexity. Manages class registration and go-live support scheduling and facility logistics and administration, including class creation and registration LMS projects and subtasks related to projects and third-parties involved in eRecord Training. Works in close coordination with the CT Managers, Project Directors, LMS and Scheduling Concierge analyst, key Operations stakeholders /Subject Matter Experts and other departmental managers/staff for project planning and direction setting.

Leads both own scheduling and administrative team and advises key Operations customers to coordinate work tasks related to the timely implementation of scheduling, go-live support and Learning Center facility management and related class schedule development and production process, used by the eRecord Training project. Primary interface to URMC operations managers/schedulers and internal ISD technical staff and managers to identify training requirements, facilitate and implement changes in process, logistics and administration of the eRecord Training Program.

Employs analytical and project management skills to identify and clarify user requirements and develop appropriate strategies. Able to evaluate appropriateness of various proposed solutions.

Provides analytical, technical, administrative and procedural assistance for identification of LMS user registrations, trainer scheduling, facility and training program requirements, enhancements and setup decisions.


Under the general direction of the Director or Project Director, conforming to URMC policies but retaining latitude for independent judgment and initiative:

Technical Systems Management and Skill Attributes:

  • Coordinates and completes Class schedule, LMS registration enrollment intake to production launch of projects and tasks, to include related teams involved in the support the Training process.

  • Monitors all aspects of Learning Center facility operations administration, class registrations, related LMS reporting, Trainer availability to support regional activations and quality training logistics, learner enrollment and compliance validation.

  • Maintains an in-depth knowledge of the LMS and operational stakeholder requirements and related procedures and processes.

  • Responsible for project tracking, triaging and management of class schedule creation, enrollment registration, room and facility utilization, trainer support availability and Learning Management (LMS) requests, including reporting.

  • Reviews, finalizes, and ensures the documentation is complete for ISD procedures including downtime procedures and Facility manuals, class scheduling in LMS and Alt LMS policies, process/procedures.

  • Monitors the operational impact of information technology solutions; may recommend and assist with changes in operational processes related to training programs, learning management systems and eLearning development or use.

  • Evaluates, recommends systems aspects of training project, working with other ISD Team members and vendors as necessary.

  • Establishes effective working relationships with technical personnel with vendors and other internal groups involved in e-learning and LMS systems analysis, planning, and implementation.

  • Develops and manages logistics and administrative aspects of project and task management, routinely updating project plan.

  • Gets customer and ISD sign-off at each appropriate milestone and approval to proceed.

  • Performs system workflow analyses and documentation as necessary.

  • Anticipates problems and formulates contingency plans or solutions as a project team member.

  • Understands when and how to escalate project issues to Manager and/or Project Director.

  • Interfaces effectively with customers, vendors, peer organizations (benchmarking).

  • Works closely with the Lead Analyst and Manager to coordinate activities and ensure coverage of tasks and projects.


  • Participates in the evaluation, design, facilitation, implementation and ongoing support of the Training program, especially the Scheduling and LMS components and related reporting and project management.

  • Defines, develops, and documents the necessary conceptual design and detail design of subprojects such as e-Learning and class status, compliance and training reporting needs.

  • Coordinate the functional and operational maintenance of Scheduling enrollment and of the operational management of the Learning Center and other facility logistics management.

  • Develops and manages process for learner class enrollment and go-live readiness reporting, activations and inactivation’s or updates.

  • Provide support for Training communication distribution and follow-up

  • Contribute to the compliance and reporting process to ensure users are appropriately trained prior to gaining access to the production system

  • Ensuring any requests for Training Services are tracked and responded to/accommodated including covering on-call after hours/weekends as part of a group rotation.

  • Coordinate Scheduling enrollment and facility operations readiness for upgrades and new modules or projects as needed

  • Serves on committees and attends meetings as requested.

  • Follows all ISD administrative standards (such as timely time sheet preparations, completing time away requests, completing annual mandatory educational requirements, etc.).

  • Adheres and subscribes to the ISD Values as stated in the Values Statement.


Bachelor’s degree is related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering; and 3-4 years of related experience, preferably 1-2 years in a supervisory capacity; or an equivalent combination of education and experience. Master’s degree preferred.

Preferred Qualifications

  • Bachelor's degree in related discipline such as Health Care, Business Management, Information systems, Communications or Training/Adult Education or equivalent combination of experience required. Masters preferred.

  • 3 - 4 years of experience in health care setting, revenue cycle or clinical systems training, Adult Learning Services, Customer Service/support and/or Application project management, preferably in a healthcare or training/ adult educational setting.

  • Objective perspective, proactive & detail oriented individual that is self-directed/motivated.

  • Proven ability to follow-through on projects and perform project coordination/management

  • Excellent organizational skills, reasoning and critical thinking required.

  • Excellent written and interpersonal communication necessary.

  • Demonstrates exceptional presentation and public speaking skills, teamwork, Customer service, oral and written communication skills, effective questioning, listening, and analytical skills, with strong interpersonal skills and organizational skills

  • Aptitude in and knowledge of Learning Management systems, MS Office applications, SharePoint, Report creation, and some data base creation and use.

  • Master’s degree related to hospital department specific needs, or Informatics

  • Hospital or Healthcare experience preferred.

  • Clinical or Patient Access/Revenue Cycles experience in/related to operations’ department or facility services

  • Experience with electronic medical record systems and/or Learning Management Systems

  • Experience in QA and applications management and training

  • Project management, Supervisory experience

  • Experience in Clinical or Hospital based operations.

  • Ability to pass URMC Trainer Credentialing exams.

    How To Apply

All applicants must apply online.

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