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University of Rochester Electronic Technician II (S) - 237220 in Rochester, New York

Electronic Technician II (S) Job ID 237220

Location Central Administration Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 077 University IT / CTS

Schedule

8 AM-5 PM

Responsibilities

Position Summary:

Provides technical services that ensure stable services for faculty, staff, students and clinicians whose business functions rely on low-voltage or wireless services in a 24x7 environment. Works collaboratively with others in providing telephony and network technologies, and recognizes the importance of those services in administrative, academic and clinical operations. Adapts to an ever-changing environment and displays multitude skill sets including professionalism, technical expertise and customer management at a consistent and escalated level. Responsibilities include following established escalation and trouble-shooting procedures. Utilizes University owned test equipment, tools and vehicles while following appropriate safety standards and procedures.

Responsibilities:

  • Maintains daily delivery schedules for product and recyclables. Assists in monitoring and documenting inventory levels and escalates to a senior team member or manager when appropriate. Responds proactively to warehouse scheduling needs caused by peak work demands or unexpected staff shortages. Manages the Equipment Recovery mailbox, including pick-up time and place coordination and confirmation.

  • Supports the UR Tech Store and the IT Equipment Recovery Program completing scheduling, following security protocols and completing routine pick-ups and deliveries. Manages daily service orders (ITSRs) and orders requested inventory for stock or special project.

  • Completes voice and network moves, adds and changes under general direction and with limited latitude for independent judgment and action, including physical installations, rearrangements or removals of telephony, data and LAN equipment. Maintains working knowledge of low-voltage systems and technologies.

  • Responds to routine service issues and participates in maintenance activities associated with the computer network, including non-URMC, Medical Center and off-site (Wide Area Network) locations. Follows equipment and vehicle tracking protocols and informs junior team members of same.

  • Works collaboratively on a team and responds proactively to Project Manager and senior technician’s site-specific instructions. Demonstrates the ability to lead the work of contractors and create a simple work site schedule that involves completing tasks within a described time line.

  • Participates in on-call rotation duties involving ad-hoc overtime and after hours call-ins, critical repair and critical install work to support essential operations. Works with remote technical and engineering resources to trouble shoot and remedy after-hour service issues.

  • Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities.

    Other duties as assigned

Qualifications:

  • Associate’s degree in related field required

  • 1 year of relevant experience, including previous technical experience required

  • or equivalent combination of education and experience required

  • Safe use of hand tools and test equipment

  • Ability to work in confined spaces, such as closets, ceilings, crawl spaces, pipe chases and mechanical rooms required

  • NEC SV9500 Installation and Maintenance preferred

  • Centigram Administration & Maintenance preferred

    The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

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